Open To Work
Jennifer Starr
Milford,IA
Summary
Detail oriented professional with extensive experience in customer service, patient registration, and scheduling. Adept at managing high call volumes, resolving issues promptly, and maintaining accurate records. Ready to leverage strong, multi-tasking and organizational skills.
Overview
29
29
years of professional experience
Work History
Registration/Scheduling
Hancock County Health Systems
Britt, IA
12.2022 - 04.2026
- Scheduled patient appointments using electronic health record systems.
- Communicated with patients to confirm appointments and provide necessary information.
- Delivered excellent customer service in a fast-paced environment.
- Managed multiple tasks while adapting to shifting priorities and demands.
- Processed payments from patients at the time of service according to established protocols.
Front Desk Manager
The Inn Hotel
Arnolds Park, IA
05.2019 - 10.2022
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Addressed guest inquiries and resolved issues, contributing to improved guest satisfaction.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Front Desk Agent
Bridges Bay Resort
Arnolds Park, IA
03.2019 - 04.2019
- Greeted guests warmly and provided excellent customer service at the front desk.
- Streamlined check-in and check-out processes to enhance guest experience.
- Processed cash transactions and payments accurately, ensuring financial integrity.
Barista /Sales
Cafe Boutique
Algona, IA
09.2018 - 01.2019
- Delivered exceptional customer service by engaging with patrons and taking orders.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Processed cash register transactions efficiently and accurately, enhancing customer satisfaction.
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Executed facility opening and closing operations to ensure readiness
Assistant Manager/Manager
Shoe Sensation
Spencer, IA
08.2016 - 09.2018
- Managed daily store operations and team scheduling to ensure smooth workflow.
- Coordinated inventory management and restocking to maintain product availability.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained staff on customer service techniques and product knowledge.
Assistant Manager
Naturalizer
Medford, MN
06.2012 - 07.2016
- Managed inventory levels and ensured optimal stock availability for customers.
- Promoted upsell opportunities to enhance customer satisfaction and increase sales revenue.
- Implemented visual merchandising strategies to enhance store presentation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mentored newly hired employees on various company programs to enhance onboarding experience.
Sales/cashier
ABC Toy Zone
Rochester, MN
09.1998 - 05.2011
- Processed customer transactions accurately and efficiently at a busy toy retail environment.
- Assisted customers in locating toys and providing product information.
- Balanced cash register at end of shift, ensuring accuracy of cash, credit cards, and checks.
- Maintained appearance of store by arranging and replenishing displays and merchandise racks.
- Bagged and gift-wrapped merchandise to deliver excellent customer service.
Lead Teacher
Civic League Day Nursery
Rochester, MN
07.1997 - 10.2010
- Developed engaging lesson plans for diverse age groups in early childhood education.
- Supervised students throughout the day, both in classroom and outside during breaks.
- Coordinated field trips and special events, enriching educational experiences and engagement.
- Researched books and supplemental materials to use with lesson plans.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Education
BS - Early Childhood
Wayne State
Wayne, NEAS - General
Iowa Lakes Community College
Estherville, IADiploma -
Okoboji High School
Milford, IASkills
- Customer/Guest Service
- Patient scheduling
- Data entry proficiency
- Patient confidentiality
- Strong organization
- Insurance verification
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
$35000/yr - $200000/yrTimeline
Registration/Scheduling
Hancock County Health Systems
12.2022 - 04.2026
Front Desk Manager
The Inn Hotel
05.2019 - 10.2022
Front Desk Agent
Bridges Bay Resort
03.2019 - 04.2019
Barista /Sales
Cafe Boutique
09.2018 - 01.2019
Assistant Manager/Manager
Shoe Sensation
08.2016 - 09.2018
Assistant Manager
Naturalizer
06.2012 - 07.2016
Sales/cashier
ABC Toy Zone
09.1998 - 05.2011
Lead Teacher
Civic League Day Nursery
07.1997 - 10.2010
BS - Early Childhood
Wayne State
AS - General
Iowa Lakes Community College
Diploma -
Okoboji High School