Jennifer Suarez
Alamance Country Club
Burlington,NC
25
years of professional experience
Experienced Banquet Captain ensuring high standards of service, team leadership, and customer satisfaction. Proven ability to coordinate events and uphold sanitation standards, delivering exceptional guest experiences.
Work History
Banquet Captain
4 Years 6 Months- Supervised banquet staff, ensuring adherence to service standards and efficient workflow.
- Coordinated event setups, including seating arrangements and table settings for optimal guest experience.
- Trained new team members on service procedures and club policies to enhance operational efficiency.
- Managed inventory of banquet supplies, ensuring timely replenishment and availability for events.
- Collaborated with kitchen staff to streamline meal service, promoting timely delivery and quality presentation.
- Resolved guest concerns promptly, enhancing satisfaction and maintaining positive event atmosphere.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Supervisor, Deli/bakery Clerk
7 Years 10 Months- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements to enhance efficiency and reduce operational costs.
- Coordinated inventory management, optimizing stock levels for customer satisfaction.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Assistant Manager
11 Years 11 Months- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, enhancing team performance and service quality.
- Developed and implemented efficient workflow processes to improve customer satisfaction.
- Managed inventory levels, optimizing supply chain efficiency and reducing waste.
- Assisted in financial reporting, tracking sales trends to inform strategic decisions.
- Coordinated staff schedules, balancing workforce needs with operational demands.
- Resolved customer complaints swiftly, maintaining high standards of service excellence.
- Conducted regular training sessions, fostering a culture of continuous improvement among staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma
EMT-B - EMT-B
Skills
Team management
Banquet setup
Team member development
Staff leadership
Table setting expertise
Dietary restriction compliance
Sanitation standards
Time management
Customer service
Attention to detail
Timeline
Banquet Captain
Alamance Country Club
02.2022 - CurrentRead More
Supervisor, Deli/bakery Clerk
Walmart
04.2014 - 02.2022Read More
Assistant Manager
Iron Skillet Restaurant
03.2001 - 02.2013Read More
Graham High
High School Diploma
Read More
Alamance Community College
EMT-B from EMT-B
Read More