Jennifer Sullivan
Purdon,TX
Overview
1
1
year of professional experience
Work History
Mental Health Technician
Homeward Bound INC
Corsicana, TX
01.2024 - Current
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Engaged clients in therapeutic groups to promote coping skills, education, and life skills.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Developed positive relationships with patients while maintaining professional boundaries.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided excellent service to patients through personable communication.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Bathed, fed and dressed patients based on individual abilities.
- Documented patient interactions in compliance with HIPAA requirements.
- Assisted in the development of individualized treatment plans for patients.
- Encouraged positive behaviors through rewards systems when appropriate.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Identified and addressed individual mental health challenges to support patients.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Supervised visitors entering the facility according to established security protocols.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Verified patient health history and contact information for chart accuracy.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Administered medications as prescribed by physician or psychiatrist.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Aided patients in performing activities of daily living.
- Developed basic strategies to promote patient safety, wellness and independence.
- Assisted patients improve social relationships and engagement.
- Influenced patients' behavior with interaction, counseling or instruction.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Administered oral medications following physician's prescriptions and instructions.
- Led individual and group therapy supporting prescribed procedures.
- Contacted patients' relatives to coordinate family visits and conferences.
- Issued medications from clinic dispensary and kept records using specified procedures.
Night Auditor
Best Western Hotel
Corsicana, TX
01.2023 - 02.2024
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Received payments from customers via cash or credit cards.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ran end-of-day computer functions and closed out reports, submitting details to owners for review.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Completed nightly updates to hotel rates and individual room charges.
- Reported any discrepancies immediately upon discovering them.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Coordinated with guest services and concierge team to meet guest needs.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assessed checklist on daily basis and planned shift accordingly.
- Maintained a secure environment for the protection of guests' property and assets.
- Coded invoices and other records to maintain organized and accurate records.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Maintained well-stocked and presentable complementary food and beverage station.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Generated daily, weekly and monthly reports to close out day and meet objectives.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Tracked income and expenses for business using accounting software.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Kept records of room availability and guest accounts, manually or using computers.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Input and confirmed reservations for guests.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Verified customer credit to establish payment method for accommodations.
- Transmitted and received messages using telephones or telephone switchboards.
- Assisted guests at check-in, providing information on various services within hotel.
- Computed bills, collected payments and made change for guests.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Posted incidental charges to ledgers, manually or by using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Issued room keys and escort instructions to bellhops.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Education
High School Diploma -
Blooming Grove High School
Blooming Grove, TX05-1995
About me
I am happily married mother and grandmother. I was a stay at home mother for 15+ years. I went back to work in 2022 after the pandemic. i enjoy helping others.
Timeline
Mental Health Technician
Homeward Bound INC
01.2024 - Current
Night Auditor
Best Western Hotel
01.2023 - 02.2024
High School Diploma -
Blooming Grove High School