Theresa Hasberry
Hoover,Alabama
Summary
Skilled Mental Health Technician with a extensive mental health services background with over 6 years of experience in Mental Health. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Hardworking and driven to work quickly and effectively on projects in all types of environments. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Hillcrest Behavior Hospital
Birmingham, AL
04.2014 - Current
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Attended therapeutic educational group meetings and supported patients with guidance from RN medical professional.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Assisted and counseled patients daily.
- Took and monitored vital signs, administered medications and managed patient behavior.
Bail Bondsman/Clerk Specialist/Collections Agent
Last Chance Bail Bondsman
Birmingham, AL
04.2008 - 05.2014
- Received and routed business correspondence to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Interacted with customers by phone, email or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Secured bonds for defendants by processing payments.
- Processed and submitted documents to court allowing defendants to be released from jail.
- Confirmed defendants appearance in court and tracked movements.
- Tracked, detained and brought suspects to authorities for failures to appear in court.
Assistant Business Manager
Clear Channel Communications
Birmingham, AL
09.2007 - 03.2008
- Oversaw hiring activities by leading recruiting, selection, employee relations, payroll and benefits administration.
- Managed day-to-day financial processes by paying invoices, purchasing goods and processing reimbursements.
- Managed accounting functions, including cash control, funds disbursement, accounts receivable, accounts payable, payroll and maintained and tracked product productivity.
- Cultivated and maintained productive relationships with colleagues, partners, venders and suppliers.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Performed Credit Report on vendors to receive air time.
- Keep Sales teams informed of non payment of commercials that had been aired.
Clerical/Data Entry Clerk
Birmingham Municipal Courts
Birmingham, AL
07.2005 - 08.2007
- Scanned documents and saved in database to keep records of essential organizational information.
- Gathered data from multiple sources and programs.
- Established new protocols for data sourcing, entry and updating protocols for all employees to follow.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Added documents to file records and created new records to support filing needs.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Kindergarten Teacher's Assistant/Cheer Coach
Holy Family Elementary School
Birmingham, AL
12.2003 - 06.2005
- Arranged and organized classroom desks, chairs and supplies.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Administered and graded homework assignments and tests.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Enforced rules and instructions to maintain discipline.
- Prepared reports and maintained administrative records.
- Helped teacher prepare instructional material and displays.
- Planning activities and working with students that were below average in learning skills , by bringing them up to meeting their grade level requirement.
- Developed and coached, the Cheer squad of 39 girls ranging from the age of 5 to 13.
Education
Associate of Science - Business Administration
Jefferson State Community College
Birmingham, ALBiblical Counseling
Briarwood
Birmingham, ALHigh School Diploma -
George Washington Carver High School
Birmingham, AL05.1985
Skills
- Behavior Observation
- Crisis Management
- Patient Counseling
- Attention to Detail
- Rapport Building
- Adaptability and Flexibility
- Verbal and Written Communication
- Critical Thinking
- Problem Solving
- Mental Health Assessment
Certification
- QPR for Suicide Prevention, QPR Institute - December 2021
Timeline
Mental Health Technician
Hillcrest Behavior Hospital
04.2014 - Current
Bail Bondsman/Clerk Specialist/Collections Agent
Last Chance Bail Bondsman
04.2008 - 05.2014
Assistant Business Manager
Clear Channel Communications
09.2007 - 03.2008
Clerical/Data Entry Clerk
Birmingham Municipal Courts
07.2005 - 08.2007
Kindergarten Teacher's Assistant/Cheer Coach
Holy Family Elementary School
12.2003 - 06.2005
Associate of Science - Business Administration
Jefferson State Community College
Biblical Counseling
Briarwood
High School Diploma -
George Washington Carver High School