Jennifer Sutton
Sunbury
Summary
Dynamic customer service professional with a proven track record at Ohio State Wexner Medical Center. Skilled in complaint resolution and payment processing, I excel in enhancing visitor experiences and fostering member engagement. Proficient at team collaboration, I consistently implement effective sales strategies to drive retention and satisfaction.
Overview
4
4
years of professional experience
Work History
Member Services Associate
Ohio State Wexner Medical Center Health and Fitness Center
New Albany
01.2022 - Current
- Greeted guests and welcomed members into facility to enhance visitor experience.
- Completed information intake forms and incident reports for accurate record-keeping.
- Provided facility information to members and prospective members, highlighting membership benefits.
- Conducted tours to outline advantages of membership, promoting engagement and retention.
- Performed daily cash balancing activities
Child Care
Ohio State Wexner Medical Center Health and Fitness Center
New Albany
01.2022 - 08.2023
- Watched up to six children at a time, as the parents used the gym facility.
- Assisted with light housekeeping tasks related to child care, such as tidying up toys, wiping down toys, and cleaning up spills.
- Planned and implemented age-appropriate activities for children in a child care setting.
Front Desk Receptionist
Penzone Salon and Spa
Powell
10.2021 - 01.2022
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with scheduling appointments for clients and visitors.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Cleaned and organized the salon and styling stations.
Education
Bachelor of Science - Human Nutrition, Dietetics
The Ohio State University
Columbus, Ohio05-2027
Skills
- Customer service
- Team collaboration
- Time management
- Payment processing
- Complaint handling
- Sales strategy
- Issue resolution
- Medical terminology
- Nutritional assessment
Languages
Spanish
Limited
Affiliations
- Annual Half Marathon Participant
- Volunteer of Rescued Ohio
- Volunteer at Sunbury Christian Church
References
References available upon request.
Timeline
Member Services Associate
Ohio State Wexner Medical Center Health and Fitness Center
01.2022 - Current
Child Care
Ohio State Wexner Medical Center Health and Fitness Center
01.2022 - 08.2023
Front Desk Receptionist
Penzone Salon and Spa
10.2021 - 01.2022
Bachelor of Science - Human Nutrition, Dietetics
The Ohio State University
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