Jennifer Swanson
Turbotville,PA
Summary
Seasoned Case Manager with the ability to handle a large caseload with cultural competency and experience with a wide variety of demographics. Professional possessing a calming demeanor and a compassionate heart for individuals in need and possible crisis. Hard working employee and a desire to provide the best possible service every individual.
Overview
7
7
years of professional experience
Work History
Lead Case Manager
YWCA NORTHCENTRAL PA
Williamsport, PA
03.2022 - Current
- Intervene at the client level to provide or coordinate the delivery of direct services to clients and their families. This includes:
- Screen clients during intake process to ensure they will benefit from services provided.
- Conduct a face-to-face assessment and understand the client and the impact of related physical, environmental, behavioral, social, and economic factors.
- Develop a service plan collaboratively with the client that measurably includes long and short-term goals.
- Implement the service plan by working with client and other social service agencies.
- Advocate for resources to meet the needed services and ensure that services are delivered.
- Complete file review for program participants, ensuring all information is complete.
Prevention Educator
YWCA NORTHCENTRAL PA
Williamsport, PA
03.2020 - 03.2022
- provide students and school staff with information about various forms of abuse & violence, changing how youth think and feel about sensitive topics and enhance interpersonal and emotional skills.
- prevention education in addressing and reducing sexual and domestic violence on college campuses
- Increase awareness helping students understand what sexual and domestic violence is, how to recognize it, and how to prevent it from happening.
- Teach students how to intervene when they witness concerning behavior, how to support survivors, and how to safely navigate relationships.
- Create a culture of respect by shaping the norms and values of a community, promoting a culture of respect, consent, and healthy relationships.
- Support survivors by providing resources for those impacted by sexual and domestic violence, creating a safe and inclusive environment for all students.
- comprehensive trainings on topics such as domestic violence, sexual assault, and human trafficking to help raise awareness and promote prevention in the community at large
Blended Case Manager
Northumberland County Behavioral Health
Sunbury, PA
07.2017 - 12.2019
- work with individuals to help them overcome barriers and obstacles that confront them to recover from their behavioral health challenges
- Locating, coordinating, and monitoring needed services and supports for individuals who have a behavioral health challenges
- work closely with other agencies to provide consumers with the least restrictive, most appropriate services
- facilitate the creation of goals for consumers in the areas of school, behaviors health and physical health
- crisis intervention during business and after hours for children and adult consumers
Education
Bachelor of Science - Elementary Education
Clarion University of Pennsylvania
Clarion, PA05-1992
Skills
- Case Documentation
- Progress Monitoring
- Compliance Monitoring
- Client Advocacy
- Records Management
- Community Outreach
- Needs Assessment
- Case Management
- Emotional awareness
- Conflict Resolution
- Resource Identification
- Email and Telephone Etiquette
- Intervention Plans
- Relationship Building
- MS Office
- Program Development
- Problem-Solving
- Documentation And Reporting
- Organization and Multitasking
- Positive Attitude
- Community Resources
- Crisis Intervention
- Decision-Making
- Staff Management
References
References available upon request.
Timeline
Lead Case Manager
YWCA NORTHCENTRAL PA
03.2022 - Current
Prevention Educator
YWCA NORTHCENTRAL PA
03.2020 - 03.2022
Blended Case Manager
Northumberland County Behavioral Health
07.2017 - 12.2019
Bachelor of Science - Elementary Education
Clarion University of Pennsylvania