Jennifer Swanson
Las Cruces
Summary
Detail-oriented administrative and customer service professional with experience in healthcare, government, and client-facing roles. Skilled in records management, patient coordination, and data accuracy. Known for strong communication, adaptability, and ability to manage sensitive information in fast-paced environments.
Overview
2027
2027
years of professional experience
9
9
years of post-secondary education
Work History
In Home Caregiver
Family Members
Las Cruces
12.2020 - Current
- Provide full-time care including scheduling appointments, transportation, meal preparation, and personal care
- Maintain safe, clean living environment and monitor health conditions
- Coordinate medical visits and manage ongoing care needs
Customer Service Representative
GDIT
Las Cruces
Dec2025 - 04.2026
- Assisted Medicare beneficiaries with account updates and insurance information
- Handled high-volume inbound calls while maintaining accuracy and professionalism
- Coordinated with external agencies to resolve benefits and coverage issues
- Maintained detailed and compliant records in internal systems
Document Technician Dispositions
Dona Ana County Detention Center
Las Cruces
05.2022 - 09.2023
- Managed legal documentation including court dispositions and sentencing records
- Scheduled court dates and ensured accurate case tracking
- Conducted research across electronic and physical records
- Maintained organized filing systems and handled confidential information
Communications Intern
NMSU
Las Cruces
01.2021 - 05.2021
- Developed educational materials and presentations
- Conducted and transcribed interviews for research projects
- Collaborated remotely and adapted to changing project needs
Document Technician Temporary
Dona Ana County Bureau of Elections
Las Cruces
08.2020 - 10.2020
- Delivered front-desk customer service and voter assistance
- Managed multi-line phone systems and administrative tasks
- Maintained accurate voter registration records
Intake Specialist/Case Manager
Families and Youth INC
Las Cruces
08.2019 - 02.2020
- Assessed client needs and coordinated appropriate care services
- Collaborated with healthcare providers to ensure effective treatment plans
- Monitored and documented patient progress
Internal Credentials Coordinator
D&Y Staffing
Huntsville
09.2017 - 05.2018
- Verified physician credentials and employment history
- Maintained accurate records across multiple systems
Admissions and Referrals Assistant
Mesilla Valley Hospital
Las Cruces
09.2015 - 05.2017
- Coordinated patient admissions and insurance authorizations
- Managed crisis calls and scheduled assessments
- Maintained census data and resolved discrepancies
Receptionist
Mesilla Valley Hospital
Las Cruces
05.2014 - 09.2015
- Managed front desk operations and multi-line phones
- Provided customer service and maintained records
Pet Care Lead
PetSmart
Las Cruces
02.2012 - 01.2014
- Supervised pet care department and ensured animal wellbeing
- Assisted customers and supported store operations
Education
Bachelor of Arts - Communication
New Mexico State University
Las Cruces, NM 08.2019 - 05.2021
Associate of Science - General Studies
New Mexico State University
Las Cruces, NM 08.2010 - 05.2017
Skills
- Customer Service & Client Support
- Medical & Administrative Support
- Data Entry & Records Management
- HIPAA & Confidentiality
- Scheduling & Calendar Management
- Case Management & Patient Coordination
- Microsoft Office (Excel, Word, Outlook)
- Communication & Problem Solving
Timeline
Document Technician Dispositions
Dona Ana County Detention Center
05.2022 - 09.2023
Communications Intern
NMSU
01.2021 - 05.2021
In Home Caregiver
Family Members
12.2020 - Current
Document Technician Temporary
Dona Ana County Bureau of Elections
08.2020 - 10.2020
Intake Specialist/Case Manager
Families and Youth INC
08.2019 - 02.2020
Bachelor of Arts - Communication
New Mexico State University
08.2019 - 05.2021
Internal Credentials Coordinator
D&Y Staffing
09.2017 - 05.2018
Admissions and Referrals Assistant
Mesilla Valley Hospital
09.2015 - 05.2017
Receptionist
Mesilla Valley Hospital
05.2014 - 09.2015
Pet Care Lead
PetSmart
02.2012 - 01.2014
Associate of Science - General Studies
New Mexico State University
08.2010 - 05.2017
Customer Service Representative
GDIT
Dec2025 - 04.2026