Jennifer Taylor
Prattville,AL
Summary
Driven professional with a strong background in customer service and quality assurance, demonstrated through achievements in roles at J&J Cleaning and beyond. Excelled in fostering client relationships and exceeding sales goals, showcasing exceptional communication and organizational skills. Achieved significant improvements in customer satisfaction and operational efficiency by leveraging teamwork and a customer-oriented approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Obtained Associates of Science in Information Technology and is in progress to receive Bachelors, which has given hand on learning with coding, hacking, and much more.
Overview
10
10
years of professional experience
Work History
House Cleaner
J&J Cleaning
08.2016 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Sever
Cracker Barrell Old Country Store
02.2015 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Floor Associate, Electronics
Wal-Mart Supercenter
09.2014 - 02.2015
- Stayed current on industry trends and latest technologies to better serve customers'' evolving needs.
- Exceeded performance benchmarks through diligent follow-up on sales leads and proactive outreach to potential clients.
- Contributed to the overall success of the store by consistently meeting or exceeding assigned sales goals and performance metrics.
- Collaborated with team members to achieve monthly sales targets through cross-selling and upselling techniques.
- Ensured compliance with company policies and procedures while handling merchandise returns or exchanges effectively.
- Assisted customers in setting up new cell phones through Straight Talk, Verizon, or AT&T.
- Ran a cash register when making sales.
- Required excellent communication and customer service skills when assisting customers.
Education
Associate of Science - Information Technology
Columbia Southern University
Orange Beach, ALBachelor of Science - Information Technology
Columbia Southern University
Orange Beach, AL05.2025
High School Diploma -
Marbury High School
Marbury, AL05.2014
Skills
- Customer Service
- Quality Assurance
- Clutter removal
- Work Planning and Organization
- Teamwork
- Quality Assurance Controls
- Customer service-focused
- Excellent oral and written communication
- Customer-Oriented
- Hospitality background
- Time Management
- Multitasking and Prioritizing
Timeline
House Cleaner
J&J Cleaning
08.2016 - Current
Sever
Cracker Barrell Old Country Store
02.2015 - 06.2016
Sales Floor Associate, Electronics
Wal-Mart Supercenter
09.2014 - 02.2015
Associate of Science - Information Technology
Columbia Southern University
Bachelor of Science - Information Technology
Columbia Southern University
High School Diploma -
Marbury High School