Jennifer Tennyson
Rogers,AR
Summary
Accomplished Office Manager with a proven track record at J. Parham Dentistry, enhancing team productivity and financial health through expert office management and organizational skills. Excelled in customer service and account reconciliation, significantly improving client satisfaction and operational efficiency. Skilled in fostering relationships and managing sensitive information, demonstrating exceptional multitasking and confidentiality.
Overview
18
18
years of professional experience
Work History
Office Manager
J. Parham Dentistry
11.2021 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Patient Financial Coordinator
Todd Phelan DDS
04.2014 - 10.2021
- Participated in cross-functional team meetings to discuss strategies for improving overall revenue cycle performance.
- Collaborated with clinical teams to optimize patient care coordination and financial management.
- Analyzed monthly reports to identify patterns in denials and areas for improvement in billing processes.
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
- Maintained strict confidentiality of patient information while adhering to HIPAA regulations throughout all interactions and communications.
- Expedited claims processing by accurately submitting electronic claims within established timeframes consistently.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Treatment Coordinator
Metropark Dental Arts
08.2009 - 03.2014
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Assistant Manager
Rogers Dental Associates
04.2006 - 05.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed patient scheduling, submitted insurance claims, developed treatment plans, and coordinated financial agreements.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Clovis High School
Clovis, CA06.2002
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Payroll and budgeting
- Account Reconciliation
- Credit and collections
- Relationship Building
Timeline
Office Manager
J. Parham Dentistry
11.2021 - 08.2024
Patient Financial Coordinator
Todd Phelan DDS
04.2014 - 10.2021
Treatment Coordinator
Metropark Dental Arts
08.2009 - 03.2014
Assistant Manager
Rogers Dental Associates
04.2006 - 05.2009
High School Diploma -
Clovis High School