Jennifer Tepper
Londonderry,NH
Summary
Dedicated event planning professional with a passion for creating engaging experiences and relationship building.
Overview
17
17
years of professional experience
Work History
Front Desk Supervisor
The Hotel Concord
Concord, NH
10.2025 - Current
- Execute event layout following detailed floor plans and safety guidelines.
- Set up and troubleshoot AV equipment and technical issues to ensure smooth operation.
- Supervise front desk staff to ensure excellent guest service and satisfaction are being met.
- Train new employees on hotel policies and customer service techniques.
- Assist in scheduling staff shifts to meet operational needs efficiently.
- Streamlined important procedures and information into one document which help in efficiency.
- Lead tours for potential guests looking to book events and blocks at the hotel.
- Track inventory weekly to ensure stock accuracy and prevent any shortages.
- Monitor and reply to guest reviews about their stay at the hotel daily which is boosting our visibility and guest satisfactions.
- Analyze add on production reports weekly to ensure any guests requests are communicated throughout multiple departments.
- Audit financial reports to verify that all room rates, taxes, and fees were charged and collected correctly.
- Process advanced payments for future bookings through financial reports.
Front Desk Concierge
The Hotel Concord
Concord, NH
07.2024 - Current
- Greet and assist guests with check-in and check-out processes.
- Manage reservations using hotel management software efficiently.
- Provide information on local attractions and dining options to guests.
- Coordinate with housekeeping to ensure room readiness for arrivals.
- Maintain a welcoming atmosphere through effective communication and to strengthen guest appreciation and satisfaction.
- Ensure compliance with safety regulations in accordance with company policies.
- Write personalized welcome cards to guests based on reason of stay to boost satisfaction.
Events and Marketing Assistant
Intown Concord
Concord , NH
04.2023 - 07.2024
- Planned and scheduled festival performances, logistics, vendors, and volunteers.
- Recruited and trained volunteers for event day tasks.
- Designed marketing graphics for different events during Market Days and developed advertisements for newspapers and magazines to engage festival attendees.
- Developed event programs for distribution throughout the festival.
- Updated event website with up-to-date information to share with attendees and vendors.
- Produced radio commercials with Binnie Media to promote festival details.
- Created bi-weekly newsletters using email marketing software to update subscribers on Intown Concord Events.
- Maintained office records accurately for the Director.
- Handled up to date insurance records for vendors and filed accordingly.
- Updated vendor records and handled payments using Customer Relationship Management System.
- Manage vendor relationships and communicate with city personnel.
Operations and Social Media Coordinator
Orchard Hill Greenhouses
Londonderry, New Hampshire
05.2009 - 04.2024
- Created and maintain social media sites and website for company with up-to-date information.
- Photographed inventory for marketing and social media.
- Responsible for training new hires in company policy, procedures, and safety guidelines.
- Provided leadership and guidance for team members in day-to-day operations.
- Addressed customer questions and needs regarding company products.
- Maintained company inventory.
- Managed delivery schedule for end user.
- Combed through files, records, and other documents in order to gather information in order to respond to requests.
- Data and other information, such as records or reports, are computed, recorded, and proofread by me.
- Developed price lists for each crop season and distribute to clients.
Education
Master of Science - Hospitality Management
Johnson And Wales University
Providence, RIBachelor of Arts - Communications and Media Studies
Plymouth State University
Plymouth, NHSkills
- Customer relationship management software
- Event planning
- Budget management
- Volunteer recruitment
- Customer service management
- Customer engagement
- Policy development
- Organization
- Attention to detail
Timeline
Front Desk Supervisor
The Hotel Concord
10.2025 - Current
Front Desk Concierge
The Hotel Concord
07.2024 - Current
Events and Marketing Assistant
Intown Concord
04.2023 - 07.2024
Operations and Social Media Coordinator
Orchard Hill Greenhouses
05.2009 - 04.2024
Master of Science - Hospitality Management
Johnson And Wales University
Bachelor of Arts - Communications and Media Studies
Plymouth State University