Jennifer Thompson
West Plains,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
US Bank NA
01.2023 - Current
- Assisted customers in navigating company website doing tech support to improving overall user experience.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers with basic banking functions.
- Assisted fellow bankers learn new skills.
Communications Specialist II
Air Evac Lifeteam
10.2007 - 12.2022
- Processes helicopter and ambulance requests.
- Interacted with other agencies from local EMS to Hospital personnel and other helicopter organizations
- Reviewed weather conditions to sign off on pilots assessment for a safe flight.
- Continued monitoring of flight and weather conditions en route.
- Facilitated patient reports to hospitals.
- Preformed emergent patient support while ambulance was en route.
- Navigated between multiple computer programs in the performance of my job
Dispatcher
Marion Co 911
09.2006 - 10.2007
- Dispatched police, ems and fire for the Marion Co MO area
- Provided pre-arrival instructions to patients while EMS where in route.
- Interfaced with multiple systems at the same time to provide support to all responders
Education
High School Diploma -
American High School
Lansing, OH10.1999
Skills
- Problem-solving abilities
- Issue and Complaint Resolution
- LiveChat Messaging
- Documentation
- Live chat support
- Call Metrics
- Policies and Procedures Adherence
- Professional telephone demeanor
- Technical Support
- Customer Education
Certification
- Licensed EMT-B
Timeline
Customer Service Representative
US Bank NA
01.2023 - Current
Communications Specialist II
Air Evac Lifeteam
10.2007 - 12.2022
Dispatcher
Marion Co 911
09.2006 - 10.2007
High School Diploma -
American High School