Jennifer Tidwell
Decatur
Summary
Recent graduate with foundational knowledge in Information Technology and hands-on experience gained through academic projects and self-study labs. Demonstrates strong teamwork, problem-solving, and time-management skills. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
O'Charley's Restaurant & Bar
11.2013 - 04.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Applied Science - Information Technology/ Cybersecurity
Calhoun Community College
Tanner, AL12-2021
No Degree - General Studies
Illinois Central College
East Peoria, ILGED -
Austin High School
09-2005
Skills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Team collaboration
- Multitasking and organization
- Team player
- Adaptable and flexible
- Excellent communication
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Information technology
- Network configuration
- Network design
- Cisco IOS configuration
Accomplishments
Three time Employee of the Month within a 2 year span
Certified Trainer
Consistent Top 3 Team member
Certification
- CCNA preparation training - 2021-current
- Cybersecurity Essentials
- Computer Technician
Timeline
Server
Longhorn Steakhouse
04.2021 - Current
Server
O'Charley's Restaurant & Bar
11.2013 - 04.2021
Associate of Applied Science - Information Technology/ Cybersecurity
Calhoun Community College
No Degree - General Studies
Illinois Central College
GED -
Austin High School