JENNIFER T. MCNEILL
Louisville
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
19
19
years of professional experience
Work History
Assistant Property Manager
Louisville Metro Housing Authority
Louisville, KY
11.2025 - Current
- Coordinated tenant communications and responded to inquiries regarding property management policies.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Escalated major issues to property manager for immediate remediation.
- Posted policies and rules in common areas for tenant review.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Asset/Portfolio Manager
Louisville Metro Housing Authority
Louisville, KY
08.2024 - 10.2025
- Conducted regular audits of properties to ensure files and maintenance compliance and identify improvement opportunities.
- Communicated with landlord regarding building and tenant issues.
- Promptly responded to tenant complaints and concerns for over 7 properties.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with property manager, residents, and on-site associates.
Public Housing Ombudsman / EIV Specialist
Louisville Metro Housing Authority
Louisville, Kentucky
03.2019 - 07.2024
- Resolve complaints and concerns from residents, Metro Call, and all members of the community regarding Public Housing, Low Income Housing Tax Credit and Project Based Voucher programs.
- Collaborate with other departments, including maintenance and property managers, and coordinate timelines to ensure compliance with REAC post inspection findings.
- Review enterprise income verification reports and analyze discrepancies while monitoring compliance with government regulations.
- Assist Housing Authority in complying with Freedom of Information Act (FOIA) and open records statutes requests by redacting and providing information requested.
Housing Service Specialist
Louisville Metro Housing Authority
Louisville, Kentucky
11.2017 - 02.2019
- Verified information for annual recertification and interim changes for residents, including asset and income verification.
- Conducted housekeeping inspections as part of the annual recertification process to ensure compliance with HUD guidelines.
- Ensured Yardi property management software accurately detailed household demographic information obtained for leasing purposes.
- Completed various documentation from outside agencies such as other government assistance programs and landlord references.
Leasing Manager
Liberty Green
Louisville, Kentucky
04.2007 - 08.2017
- Managed leasing and marketing for over 400 units which included Public Housing, Tax Credit and Market rate rental units.
- Managed daily and weekly marketing and leasing plans.
- Established key relationships with potential leasers and renters.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Conducted background checks, landlord verifications, and employment verifications as part of the application process to determine creditworthiness and risk assessment of prospective tenants.
- Provided guided tours of properties and answered questions related to neighborhood demographics.
- Prepared and submitted monthly reports on prospective resident outreach.
Education
Bachelor of Science - Business Administration
Spalding University
Louisville, Kentucky05-2020
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Fair housing regulations
- Relationship building and rapport
- Property management
Timeline
Assistant Property Manager
Louisville Metro Housing Authority
11.2025 - Current
Asset/Portfolio Manager
Louisville Metro Housing Authority
08.2024 - 10.2025
Public Housing Ombudsman / EIV Specialist
Louisville Metro Housing Authority
03.2019 - 07.2024
Housing Service Specialist
Louisville Metro Housing Authority
11.2017 - 02.2019
Leasing Manager
Liberty Green
04.2007 - 08.2017
Bachelor of Science - Business Administration
Spalding University