Jennifer Tonche
Austin,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Concierge
Parmer Woods at North Austin
Austin, Tx
03.2023 - Current
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Handled mail and package deliveries, keeping items secure.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Greeted and welcomed guests in a professional manner.
- Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by guests.
- Strengthened communication skills through regular interactions with others.
Fragrance Specialist
Macy's
Austin, TX
11.2016 - 02.2021
- Processed sales transactions using POS system and returned receipts and payment cards to customers
- Followed company standards for merchandise presentation and planograms for displays
- Maintained revenue by attracting customers with attractive sales displays
- Minimized loss by watching for and recognizing security risks and active theft
- Quickly connected with each customer to offer assistance and promote products
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
Home Care Worker
Girling Health Care
Austin, TX
09.2010 - 11.2011
- Cooked meals based on nutritional requirements and special diets
- Maintained safe and clean patient environment
- Observed self-administration of medications to adhere to medication regimen
- Followed agency policy and procedures in administering care to clients
- Performed routine housekeeping, including making beds, doing dishes, and sweeping
- Assisted clients with bathing and dressing to promote good personal hygiene
- Bathed, groomed, dressed, and fed patients and provided emotional and psychological support
- Changed bed linens, cleaning and disinfecting rooms regularly.
Sales Associate
Lord and Taylor
Bridgewater, NJ
10.2005 - 05.2006
- Promoted credit and loyalty programs during customer interactions
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Processed returns and exchanges in line with store policies
- Used POS system to scan customer purchases, calculate prices, and process transactions.
Photo Technician
Walgreens
Bound Brook, NJ
06.2005 - 02.2006
- Followed industry trends to stay current on changing technologies and techniques
- Maintained complete confidentiality of customers' photo orders and personal details
- Scanned negatives and prints to digitize the customer's images.
Education
High School Diploma -
Penn Foster
Skills
- Customer service
- Merchandise display
- Payment processing
- Serve customers
- Restock shelves
- Merchandising
- Promote products
- Organization
- Sales
- Customer Service
References
References available upon request.
Timeline
Concierge
Parmer Woods at North Austin
03.2023 - Current
Fragrance Specialist
Macy's
11.2016 - 02.2021
Home Care Worker
Girling Health Care
09.2010 - 11.2011
Sales Associate
Lord and Taylor
10.2005 - 05.2006
Photo Technician
Walgreens
06.2005 - 02.2006
High School Diploma -
Penn Foster