Jennifer Trabi-El
Wichita,KS
Summary
Results-driven office manager with over 6 years of experience in customer service and office administration. Expert in optimizing processes and enhancing service delivery through effective communication and problem-solving strategies.
Overview
17
17
years of professional experience
Work History
Office Manager
LM-EL Building Maintanence
Wichita, KS
05.2019 - Current
- Managed daily office operations, ensuring smooth workflow and efficient resource allocation.
- Coordinated scheduling for maintenance staff, optimizing team productivity and service delivery.
- Implemented inventory tracking system to streamline supply management and reduce costs.
- Developed office procedures to enhance communication among teams and improve response times.
- Conducted regular audits of office supplies, maintaining optimal stock levels for uninterrupted operations.
- Facilitated meetings with vendors to negotiate service agreements, enhancing partnership relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Customer Service Representative
CG Services LP
St Louis, MO
10.2008 - 06.2018
- Resolved customer inquiries through effective communication and active listening techniques.
- Processed orders swiftly, ensuring accuracy and timely delivery to enhance customer satisfaction.
- Trained new staff on company policies and customer service protocols to ensure consistency in service quality.
- Implemented feedback mechanisms that improved service delivery and fostered positive customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Iola High School
Iola, KSSkills
- Customer service
- Office management
- Organizational skills
- Office administration
Languages
Spanish
Professional Working
Timeline
Office Manager
LM-EL Building Maintanence
05.2019 - Current
Customer Service Representative
CG Services LP
10.2008 - 06.2018
High School Diploma -
Iola High School