Jennifer Triplett
Summary
Detail-oriented professional promoting positive interaction with others. Long work history and exposure in the medical record/billing field. Confident and knowledgeable with various medial software programs, medical requirements, policies and regulations. Willing to quickly learn and boost team oriented mood.
Overview
23
23
years of professional experience
Work History
Implementation Consultant/Inventory Specialist
CIOX HEALTH, Health Information Management
09.2022 - 10.2023
- Requests and coordinates access/provisioning requests (confirmation of successful log in)
- Accurately and efficiently document site specific workflows
- Compile user list and assist with system access for all users
- Manage incoming and pending inventory for Embedded Remote Operations
- Identify gaps in staffing capacity that lead to risk of missing customer Service Level Agreements
- Work with customers to analyze operational workflow and develop a Standard Operating Procedure that is in compliance with Ciox Health best practices for the particular service line
- Compile user list and assist with system access for all users
Embedded ROI Processor
CIOX HEALTH, Health Information Management
11.2019 - 09.2022
- Remote processing of electronic medical records through various EMR systems as directed
- Maintained high standards of Confidentiality to safeguard and protect Patient's Right and comply with all company and facilities policies and HIPAA regulations
- Performed quality checks on all work to assure accuracy of the release, confidentiality
- Maintained equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department
Traveling Medical Records Field Technician
CIOX HEALTH, Health Information Management
04.2019 - 11.2019
- Travel to and from medical offices, hospital
- Scan medical charts at various medical facilities via our predesignated process
- Scanned medical records in digital format for easy retrieval and accessibility
- Supported medical staff by providing organized and accurate medical records
- Upload scanned charts to our corporate data center
Medicolegal Specialist
Summa Health System - Akron Campus
11.2018 - 02.2019
- Answered phones, relayed messages and processes all late reports
- Assisted physicians, insurance adjusters, attorneys, nursing personnel and visitors at the desk
- Released sensitive release of information via telephone and mail, bills accounts accordingly
- Collected data from patient record, typed any legal documents needed
Remote Customer Service Representative
Arise Virtual Solutions
10.2017 - 04.2019
- Reviewed claims adjustments, examining parts claimed to be defective and approving or disapproving dealers' claims
- Reviewed insurance policy terms to determine whether a particular loss is covered by insurance
- Handled credit card payments, payment arrangements for past due balance
- Check to ensure that appropriate changes were made to resolve customers' problems
Chart Completion Specialist
University Hospital
03.2018 - 08.2018
- Retrieved ED charts daily to be prepped, scanned and indexed
- Updated and distributed reports as needed, monitors errors and other problems to ensure document integrity
- Processed requests for the release/copy of medical information in a timely and accurate manner, and according to established procedure
- Electronically record data for collection, storage, analysis, retrieval, and reporting
Billing Specialist
Heritage Valley Health System - Beaver
09.2017 - 10.2017
- Posted charge entry daily
- Using CPT, ICD-9, ICD-10, and payer-specific codes and modifiers
- Assisted customers with patient billing inquiries
- Verified insurance information via hospital and insurance carrier systems
Prior Authorization/Medical Records Technician
Cleveland Clinic Akron General
06.2015 - 08.2017
- Acted as a liaison and processed forms for outside agencies such as drug companies, hospitals, nursing services, and pharmacies
- Scheduled patient appointments, diagnostic testing, and procedures ordered by the physician
- Pulled and prepared the medical records for upcoming patient appointment
- Placed lab work, test results, and dictation on charts in accordance with office guidelines
- Prepared medical records for chart audits
- Helped the billing department on working on denials
HIM Clerk L
Aultman Health Foundation-Aultman Hospital
06.2014 - 04.2015
- Filed inpatient and outpatient loose paper in the correct area of the correct patient chart
- Took charts to patient care areas when requested
- Collected and discharged charts from the previous day
- Completed any and all phone calls, mail, faxes, and files physician's transcription documentation
Patient Account Billing and Collection Specialist
QSI/Nextgen RCM Services
02.2009 - 06.2014
- Contacted patients to attempt to arrange alternative payment plans for outstanding balances
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reviewed accounts to determine if they should be sent for collection review
- Posted EOB adjustments and patient credits
Electronic Medical Records Specialist
Aultman North Canton Medical Group
03.2001 - 09.2008
- Trained all new hires on specific job duties
- Filed processed paperwork appropriately in alphabetical and/or numerical order
- Pulled and prepared records for scanning and indexing
- Answered calls from Clinical staff pertaining to medical records
- Helped with planning, develop, maintain and operate a variety of health records indexes and storage and retrieval systems to collect, classify, store and analyze information
Education
Associate of Science - Health Information Management
Herzing University
Akron, OH08.2014
Certificate - Phlebotomy
Canton City Schools Adult Career And Technical Education
Canton, OH06.2010
College Credits Accumulated - Early Childhood Education
Stark State College
Canton, OH07.2000
Skills
- Staff Mentoring
- Critical Thinking
- Contract Negotiation Expertise
- Scope Implementation
- Customer Support
- Organizational Skills
- Project Management
- Overseeing Security Details
- Health Informatics
Timeline
Implementation Consultant/Inventory Specialist
CIOX HEALTH, Health Information Management
09.2022 - 10.2023
Embedded ROI Processor
CIOX HEALTH, Health Information Management
11.2019 - 09.2022
Traveling Medical Records Field Technician
CIOX HEALTH, Health Information Management
04.2019 - 11.2019
Medicolegal Specialist
Summa Health System - Akron Campus
11.2018 - 02.2019
Chart Completion Specialist
University Hospital
03.2018 - 08.2018
Remote Customer Service Representative
Arise Virtual Solutions
10.2017 - 04.2019
Billing Specialist
Heritage Valley Health System - Beaver
09.2017 - 10.2017
Prior Authorization/Medical Records Technician
Cleveland Clinic Akron General
06.2015 - 08.2017
HIM Clerk L
Aultman Health Foundation-Aultman Hospital
06.2014 - 04.2015
Patient Account Billing and Collection Specialist
QSI/Nextgen RCM Services
02.2009 - 06.2014
Electronic Medical Records Specialist
Aultman North Canton Medical Group
03.2001 - 09.2008
Associate of Science - Health Information Management
Herzing University
Certificate - Phlebotomy
Canton City Schools Adult Career And Technical Education
College Credits Accumulated - Early Childhood Education
Stark State College
Similar Profiles
Erica PerryErica Perry
Chart Review Specialist at CIOX HEALTH, Health Information ManagementChart Review Specialist at CIOX HEALTH, Health Information Management
Akira WashingtonAkira Washington
Sterile Processing Technician at Prisma Health RichlandSterile Processing Technician at Prisma Health Richland
Brandy HardwickBrandy Hardwick
Medical Records Specialist at CIOX HEALTH, Health Information ManagmentMedical Records Specialist at CIOX HEALTH, Health Information Managment