Detail-oriented professional promoting positive interaction with others. Long work history and exposure in the medical record/billing field. Confident and knowledgeable with various medial software programs, medical requirements, policies and regulations. Willing to quickly learn and boost team oriented mood.
Overview
23
23
years of professional experience
Work History
Implementation Consultant/Inventory Specialist
CIOX HEALTH, Health Information Management
2022.09 - 2023.10
Requests and coordinates access/provisioning requests (confirmation of successful log in)
Accurately and efficiently document site specific workflows
Compile user list and assist with system access for all users
Manage incoming and pending inventory for Embedded Remote Operations
Identify gaps in staffing capacity that lead to risk of missing customer Service Level Agreements
Work with customers to analyze operational workflow and develop a Standard Operating Procedure that is in compliance with Ciox Health best practices for the particular service line
Compile user list and assist with system access for all users
Embedded ROI Processor
CIOX HEALTH, Health Information Management
2019.11 - 2022.09
Remote processing of electronic medical records through various EMR systems as directed
Maintained high standards of Confidentiality to safeguard and protect Patient's Right and comply with all company and facilities policies and HIPAA regulations
Performed quality checks on all work to assure accuracy of the release, confidentiality
Maintained equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department
Traveling Medical Records Field Technician
CIOX HEALTH, Health Information Management
2019.04 - 2019.11
Travel to and from medical offices, hospital
Scan medical charts at various medical facilities via our predesignated process
Scanned medical records in digital format for easy retrieval and accessibility
Supported medical staff by providing organized and accurate medical records
Upload scanned charts to our corporate data center
Medicolegal Specialist
Summa Health System - Akron Campus
2018.11 - 2019.02
Answered phones, relayed messages and processes all late reports
Assisted physicians, insurance adjusters, attorneys, nursing personnel and visitors at the desk
Released sensitive release of information via telephone and mail, bills accounts accordingly
Collected data from patient record, typed any legal documents needed
Remote Customer Service Representative
Arise Virtual Solutions
2017.10 - 2019.04
Reviewed claims adjustments, examining parts claimed to be defective and approving or disapproving dealers' claims
Reviewed insurance policy terms to determine whether a particular loss is covered by insurance
Handled credit card payments, payment arrangements for past due balance
Check to ensure that appropriate changes were made to resolve customers' problems
Chart Completion Specialist
University Hospital
2018.03 - 2018.08
Retrieved ED charts daily to be prepped, scanned and indexed
Updated and distributed reports as needed, monitors errors and other problems to ensure document integrity
Processed requests for the release/copy of medical information in a timely and accurate manner, and according to established procedure
Electronically record data for collection, storage, analysis, retrieval, and reporting
Billing Specialist
Heritage Valley Health System - Beaver
2017.09 - 2017.10
Posted charge entry daily
Using CPT, ICD-9, ICD-10, and payer-specific codes and modifiers
Assisted customers with patient billing inquiries
Verified insurance information via hospital and insurance carrier systems
Prior Authorization/Medical Records Technician
Cleveland Clinic Akron General
2015.06 - 2017.08
Acted as a liaison and processed forms for outside agencies such as drug companies, hospitals, nursing services, and pharmacies
Scheduled patient appointments, diagnostic testing, and procedures ordered by the physician
Pulled and prepared the medical records for upcoming patient appointment
Placed lab work, test results, and dictation on charts in accordance with office guidelines
Prepared medical records for chart audits
Helped the billing department on working on denials
HIM Clerk L
Aultman Health Foundation-Aultman Hospital
2014.06 - 2015.04
Filed inpatient and outpatient loose paper in the correct area of the correct patient chart
Took charts to patient care areas when requested
Collected and discharged charts from the previous day
Completed any and all phone calls, mail, faxes, and files physician's transcription documentation
Patient Account Billing and Collection Specialist
QSI/Nextgen RCM Services
2009.02 - 2014.06
Contacted patients to attempt to arrange alternative payment plans for outstanding balances
Negotiated to collect balance in full.
Processed payments and applied to customer balances.
Worked in call center environment handling manual and automatically dialed outbound calls.
Reviewed accounts to determine if they should be sent for collection review
Posted EOB adjustments and patient credits
Electronic Medical Records Specialist
Aultman North Canton Medical Group
2001.03 - 2008.09
Trained all new hires on specific job duties
Filed processed paperwork appropriately in alphabetical and/or numerical order
Pulled and prepared records for scanning and indexing
Answered calls from Clinical staff pertaining to medical records
Helped with planning, develop, maintain and operate a variety of health records indexes and storage and retrieval systems to collect, classify, store and analyze information
Education
Associate of Science - Health Information Management
Herzing University
Akron, OH
08.2014
Certificate - Phlebotomy
Canton City Schools Adult Career And Technical Education
Canton, OH
06.2010
College Credits Accumulated - Early Childhood Education
Stark State College
Canton, OH
07.2000
Skills
Staff Mentoring
Critical Thinking
Contract Negotiation Expertise
Scope Implementation
Customer Support
Organizational Skills
Project Management
Overseeing Security Details
Health Informatics
Timeline
Implementation Consultant/Inventory Specialist
CIOX HEALTH, Health Information Management
2022.09 - 2023.10
Embedded ROI Processor
CIOX HEALTH, Health Information Management
2019.11 - 2022.09
Traveling Medical Records Field Technician
CIOX HEALTH, Health Information Management
2019.04 - 2019.11
Medicolegal Specialist
Summa Health System - Akron Campus
2018.11 - 2019.02
Chart Completion Specialist
University Hospital
2018.03 - 2018.08
Remote Customer Service Representative
Arise Virtual Solutions
2017.10 - 2019.04
Billing Specialist
Heritage Valley Health System - Beaver
2017.09 - 2017.10
Prior Authorization/Medical Records Technician
Cleveland Clinic Akron General
2015.06 - 2017.08
HIM Clerk L
Aultman Health Foundation-Aultman Hospital
2014.06 - 2015.04
Patient Account Billing and Collection Specialist
QSI/Nextgen RCM Services
2009.02 - 2014.06
Electronic Medical Records Specialist
Aultman North Canton Medical Group
2001.03 - 2008.09
Associate of Science - Health Information Management
Herzing University
Certificate - Phlebotomy
Canton City Schools Adult Career And Technical Education
College Credits Accumulated - Early Childhood Education
Stark State College
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