Jennifer Triplett
Health Information Specialist
Atwater,OH
Summary
Detail-oriented professional promoting positive interaction with others. Long work history and exposure in the medical record/billing field. Confident and knowledgeable with various medical software programs, medical requirements, policies, and regulations. Willing to quickly learn and boost team-oriented mood.
Overview
23
23
years of professional experience
Work History
Medical Records Specialist II - Attorney Request &
Datavant (Ciox Health)
Atlanta , GA
05.2024 - Current
- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
- Maintain confidentiality and security with all privileged information.
- Maintain working knowledge of Company and facility software.
- Inform the manager of work, site difficulties, and/or fluctuating volumes.
Consistent application of medical privacy regulations to guard against unauthorized disclosure. - Responsible for managing patient health records.
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. - Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
- Ensures medical records are assembled in standard order and are accurate and complete.
Creates digital images of paperwork to be stored in the electronic medical record. - Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
- Assist with training associates in the HIS I position.
Generates reports for manager or facility as directed.
Must exceed level 1 productivity expectations as outlined at the specific site. - Participates in project teams and committees to advance operational strategies and initiatives as needed.
Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training. - Other duties as assigned.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Medical Records Technician
InnovAge
Denver , CO
01.2024 - Current
- Prepares charts for new participants and ensures the correctness of information received.
- Updates systems to ensure accurate demographics
Maintains the active, closed, and purged records for all participants. - Files documents into participant records on a timely basis.
- Scans documents into participant records on a timely basis.
- Maintains and monitors assessment and reassessment schedules for participants.
- Records and compiles monthly census and reports.
Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants.
Implementation Consultant/Inventory Specialist
Ciox Health
09.2022 - 10.2023
- Requests and coordinates access/provisioning requests (confirmation of successful log-in)
- Accurately and efficiently document site-specific workflows
- Compile user list and assist with system access for all users
- Manage incoming and pending inventory for Embedded Remote Operations
- Identify gaps in staffing capacity that lead to risk of missing customer Service Level Agreements
- Work with customers to analyze operational workflow and develop a Standard Operating Procedure that complies with Ciox Health best practices for the particular service line
- Compile user list and assist with system access for all users
Embedded ROI Processor
Ciox Health
11.2019 - 09.2022
- Remote processing of electronic medical records through various EMR systems as directed
- Maintained high standards of Confidentiality to safeguard and protect Patient's Rights and complies with all company and facilities policies and HIPAA regulations
- Performed quality checks on all work to ensure the accuracy of all released confidential paperwork
- Maintained equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department
Traveling Medical Records Field Technician
Ciox Health
04.2019 - 11.2019
- Travel to and from medical offices, hospital
- Scan medical charts at various medical facilities via our predesignated process
- Scanned medical records in digital format for easy retrieval and accessibility
- Supported medical staff by providing organized and accurate medical records
- Upload scanned charts to our corporate data center
Remote Customer Service Representative
Arise Virtual Solutions
10.2017 - 04.2019
- Reviewed claims adjustments, examined parts claimed to be defective and approved or disapproved dealers' claims
- Reviewed insurance policy terms to determine whether a particular loss is covered by insurance
- Handled credit card payments, and payment arrangements for past-due balance
- Check to ensure that appropriate changes were made to resolve customers' problems
Medicolegal Specialist
Summa Health System - Akron Campus
11.2018 - 02.2019
- Answered phones, relayed messages, and processed all late reports
- Assisted physicians, insurance adjusters, attorneys, nursing personnel, and visitors at the desk
- Released sensitive information via telephone and mail
- Collected data from patient records, typed any legal documents needed
Chart Completion Specialist
University Hospital
03.2018 - 08.2018
- Retrieved ED charts daily to be prepped, scanned, and indexed
- Updated and distributed reports as needed, monitored errors and other problems to ensure document integrity
- Processed requests for the release/copy of medical information in a timely and accurate manner, and according to established procedure
- Electronically record data for collection, storage, analysis, retrieval, and reporting
Billing Specialist
Heritage Valley Health System
09.2017 - 10.2017
- Posted charge entry daily
- Using CPT, ICD-9, ICD-10, and payer-specific codes and modifiers
- Assisted customers with patient billing inquiries
- Verified insurance information via hospital and insurance carrier systems
Prior Authorization and Medical Records Technician
Cleveland Clinic Akron General
06.2015 - 08.2017
- Acted as a liaison and processed forms for outside agencies such as drug companies, hospitals, nursing services, and pharmacies
- Scheduled patient appointments, diagnostic testing, and procedures ordered by the physician
- Pulled and prepared the medical records for upcoming patient appointment
- Placed lab work, test results, and dictation on charts according to office guidelines
- Prepared medical records for chart audits
- Helped the billing department work on denials
HIM Clerk I
Aultman Hospital
06.2014 - 04.2015
- Filed inpatient and outpatient loose paper in the correct area of the correct patient chart
- Took charts to patient care areas when requested
- Collected and discharged charts from the previous day
- Completed any phone calls, mail, faxes, and files of physician's transcription documentation
Patient Account Billing and Collection Specialist
QSI/Nextgen RCM Services
02.2009 - 06.2014
- Contacted patients to attempt to arrange alternative payment plans for outstanding balances
- Negotiated to collect the balance in full.
- Processed payments and applied them to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reviewed accounts to determine if they should be sent for collection review
- Posted EOB adjustments and patient credits
Electronic Medical Records Specialist
Aultman North Canton Medical Group
03.2001 - 09.2008
- Trained all new hires on specific job duties
- Filed processed paperwork appropriately in alphabetical and/or numerical order
- Pulled and prepared records for scanning and indexing
- Answered calls from Clinical staff about medical records
- Helped with planning, developing, maintaining, and operating a variety of health records indexes and storage and retrieval systems to collect, classify, store, and analyze information
Education
Associate of Science - Health Information Management
Herzing University
08.2014
Certificate - Phlebotomy
Canton City Schools Adult Career And Technical Education
06.2010
College Credits Accumulated - Early Childhood Education
Stark State College
07.2000
Skills
- Health Information Management
- Critical Thinking
- Contract Negotiation Expertise
- Scope Implementation
- Customer Support
- Organizational Skills
- Project Management
- Overseeing Security Details
Work Preference
Work Location
RemoteTimeline
Medical Records Specialist II - Attorney Request &
Datavant (Ciox Health)
05.2024 - Current
Medical Records Technician
InnovAge
01.2024 - Current
Implementation Consultant/Inventory Specialist
Ciox Health
09.2022 - 10.2023
Embedded ROI Processor
Ciox Health
11.2019 - 09.2022
Traveling Medical Records Field Technician
Ciox Health
04.2019 - 11.2019
Medicolegal Specialist
Summa Health System - Akron Campus
11.2018 - 02.2019
Chart Completion Specialist
University Hospital
03.2018 - 08.2018
Remote Customer Service Representative
Arise Virtual Solutions
10.2017 - 04.2019
Billing Specialist
Heritage Valley Health System
09.2017 - 10.2017
Prior Authorization and Medical Records Technician
Cleveland Clinic Akron General
06.2015 - 08.2017
HIM Clerk I
Aultman Hospital
06.2014 - 04.2015
Patient Account Billing and Collection Specialist
QSI/Nextgen RCM Services
02.2009 - 06.2014
Electronic Medical Records Specialist
Aultman North Canton Medical Group
03.2001 - 09.2008
Associate of Science - Health Information Management
Herzing University
Certificate - Phlebotomy
Canton City Schools Adult Career And Technical Education
College Credits Accumulated - Early Childhood Education
Stark State College
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