Jennifer Turbin
Knoxville,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Intake Coordinator
Lifestance
Remote
01.2025 - 02.2026
- Enrolled patients into the system while following healthcare protocol, HIPPA and documentation practices.
- Maintained patient records in electronic medical record systems while adhering to regulations.
- Collected and documented essential patient data for accurate intake processing daily.
- Enhanced data accuracy by implementing consistent documentation practices across all records.
Patient Interaction Representative
Sequence Health
12.2024 - 01.2025
- Enroll new patients into the system following healthcare protocols while ensuring accurate documentation.
- Maintain and update patient demographics and records in EMR systems while adhering to HIPAA regulations.
- Manage referrals, follow-ups, and appointment coordination to support efficient patient care.
- Handle inbound and outbound calls to verify patient information and resolve discrepancies.
- Escalate urgent concerns and collaborate with internal teams to improve workflows and service processes.
Bilingual Customer Service Representative
Navicore Solutions
07.2023 - 03.2024
- Assisted clients with financial and account inquiries while providing bilingual support in English and Spanish.
- Managed client data and documentation while maintaining confidentiality and compliance.
- Resolved complex customer issues efficiently through strong problem-solving and communication skills.
- Documented interactions and updated records accurately across multiple digital systems.
Bilingual Collections Representative
FirstBank
Knoxville, TN
08.2022 - 12.2022
- Contacted clients to discuss outstanding balances and negotiate payment solutions.
- Reviewed account information and analyzed reports to prioritize collection actions.
- Utilized structured scripts and customer service strategies to resolve complex financial issues.
- Maintained detailed account records and ensured accurate data entry across systems.
Education
Diploma - Web Development Program
F.I.R.S.T Institute High School
High School Diploma - undefined
West High School
Skills
- Data Entry, Data Management, EMR system, HIPPA compliance
- Microsoft office
- Documentation and control
- Multitasking and organization
- Data entry
- Workflow optimization
- Customer service management
- Documentation and recordkeeping
Languages
Spanish
English
Timeline
Intake Coordinator
Lifestance
01.2025 - 02.2026
Patient Interaction Representative
Sequence Health
12.2024 - 01.2025
Bilingual Customer Service Representative
Navicore Solutions
07.2023 - 03.2024
Bilingual Collections Representative
FirstBank
08.2022 - 12.2022
High School Diploma - undefined
West High School
Diploma - Web Development Program
F.I.R.S.T Institute High School