Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Jennifer Ugalde

Sulphur,OK

Summary

Dynamic professional with a proven track record at Lake Country Orthodontics, excelling in roles that demand exceptional interpersonal communication and organizational skills. Expertise in cash handling and Microsoft Office has significantly enhanced customer satisfaction and operational efficiency. Committed to mentorship, guiding teams towards excellence with integrity and meticulous attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Universal Banker

Oklahoma Heritage Bank
Roff, OK
03.2024 - 08.2024
  • Handled deposits, withdrawals, and payments with accuracy.
  • Handled inquiries, complaints, and escalations with professionalism.
  • Reconciled cash drawers efficiently.
  • Verified identities to ensure accurate account updates.
  • Delivered outstanding customer support.

Bank Teller

Vision Bank
Ada, OK
02.2023 - 11.2023
  • Ensured accuracy in processing deposits, withdrawals, and loan payments.
  • Mitigated fraud risks effectively.
  • Offered tailored assistance to a diverse clientele.
  • Safeguarded confidential information at all times.
  • Facilitated team members' growth through training.

Sales Associate

Bromide Mountain Co.
Sulphur, OK
06.2019 - 09.2022
  • Facilitated payment processing efficiently.
  • Greeted and assisted customers with product selection.
  • Recommended complimentary products to enhance sales.
  • Organized store displays to enhance visual appeal.
  • Received and managed incoming shipments efficiently.
  • Guided newcomers through onboarding processes.
  • Consistently maintained a spotless store environment.
  • Delivered precise product details aligned with customer requirements.

Education

BBA - Business Marketing

East Central University
Ada, OK
05-2024

Skills

  • Sales
  • Interpersonal Communication
  • Conflict Resolution
  • Integrity
  • Organizational Skills
  • Attention to Detail
  • Mentorship
  • Cash Handling Skills
  • Microsoft Office
  • Curiosity

Certification

  • Social Media Marketing: HubSpot Academy, March 2023- April 2025
  • Fundamentals of Digital Marketing: Google Digital Garage, April 2023
  • Content Marketing: HubSpot Academy, April 2023-May 2025
  • Advertising Simternship: Stukent, May 2024

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Universal Banker

Oklahoma Heritage Bank
03.2024 - 08.2024

Bank Teller

Vision Bank
02.2023 - 11.2023

Sales Associate

Bromide Mountain Co.
06.2019 - 09.2022

BBA - Business Marketing

East Central University

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Jennifer Ugalde