Jennifer Underwood
Sonora,CA
Summary
Accomplished professional with a proven track record at Adventist Health, adept in organization and time management. Excelled in customer relations and data entry, significantly enhancing office efficiency and client satisfaction. Demonstrated leadership by streamlining processes and mentoring teams, contributing to a positive and productive work environment. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Roger L Steven Insurance
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Price Auditor
Staples
06.2023 - 04.2024
- Streamlined the auditing process by effectively organizing audit schedules, reducing time spent on individual tasks.
- Facilitated open communication channels with suppliers, addressing any concerns regarding pricing discrepancies promptly.
- Reduced discrepancies in pricing by meticulously reviewing and updating price lists.
- Supported inventory management by identifying discrepancies between physical stock and system records during audits.
- Maintained up-to-date knowledge of industry trends to ensure accurate pricing adjustments when necessary.
Cashier Team Lead
Ross Dress for Less
01.2022 - 06.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Manager
Ross Dress for Less
01.2020 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Patient Account Representative
Adventist Heath
01.2021 - 03.2022
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Education
High School Diploma -
Bret Harte Union High School
Altaville, CA06.2005
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
Timeline
Receptionist
Roger L Steven Insurance
03.2024 - Current
Price Auditor
Staples
06.2023 - 04.2024
Cashier Team Lead
Ross Dress for Less
01.2022 - 06.2023
Patient Account Representative
Adventist Heath
01.2021 - 03.2022
Manager
Ross Dress for Less
01.2020 - 02.2023
High School Diploma -
Bret Harte Union High School
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