JENNIFER URRUTIA
Middlesex,NJ
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
8
8
years of professional experience
Work History
Legal Assistant
Lord, Kobrin, Alvarez & Fattell, LLC
Mountainside, New Jersey
09.2024 - 11.2024
- Analyzed data related to cases for use in research or litigation purposes.
- Compiled financial records related to specific cases.
- Ordered materials needed by attorneys throughout the duration of a case.
Receptionist / Paralegal
Law Offices of Patrick McGuinness
Plainfield, NJ
05.2023 - 08.2024
- Answered phone calls and set up clients for appointments, and court
- Received payments for clients using cash and credit cards;
- Used customer service skills to help clients with difficult problems;
- Used systems to mail important documents to USCIS.
Performance Team Warehouse
Edison, NJ
09.2022 - 05.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs;
- Exhibited high energy and professionalism when dealing with clients and staff;
- Clarified customer issues and determined root cause of problems to resolve product or service complaints;
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions;
- Followed up with customers about resolved issues to maintain high standards of customer service.
Client Support Specialist
Barrett Distribution
09.2020 - 07.2022
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities;
- Interacted with team members across departments to research and resolve customer issues;
- Delivered prompt service to prioritize customer needs;
- Educated customers about billing, payment processing and support policies and procedures;
- Collaborated with the team to complete accurate orders and resolve item issues;
- Manage paperwork to process daily, weekly, monthly billing;
- Manage revenue tracker for assigned accounts;
- Billed vs unbilled activity to avoid discrepancies.
Shipping and Receiving Clerk
Barrett Distribution
03.2018 - 09.2020
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming;
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions;
- Reviewed paperwork to determine priorities and set schedules;
- Processed inbound receipt billing;
- Verified orders by comparing names and quantity of items packaged with shipping documents;
- Supported reporting and recordkeeping with accurate updates regarding shipment information.
Cashier
Shop Rite
Bernardsville
02.2017 - 02.2018
- Scanned perishable goods for customers;
- Received cash, checks, and card payments for customers payment;
- Work overtime if necessary;
- Rotate products for freshness;
- Work with other team members.
Education
High School -
North Plainfield High School
North Plainfield, NJ06.2009
Skills
- Microsoft Excel
- Microsoft Outlook
- Project Management
- Administrative Support
- Cash Handling
- POS Systems
- Microsoft Office
- Communication Skills
- Warehouse Management System (WMS)
- Problem Resolution
- Issue and Complaint Resolution
- Customer Account Management
Languages
- English
- Spanish
Timeline
Legal Assistant
Lord, Kobrin, Alvarez & Fattell, LLC
09.2024 - 11.2024
Receptionist / Paralegal
Law Offices of Patrick McGuinness
05.2023 - 08.2024
Performance Team Warehouse
09.2022 - 05.2023
Client Support Specialist
Barrett Distribution
09.2020 - 07.2022
Shipping and Receiving Clerk
Barrett Distribution
03.2018 - 09.2020
Cashier
Shop Rite
02.2017 - 02.2018
High School -
North Plainfield High School