Jennifer Usher
Peterson Family Orthodontics
San Tan Valley,AZ
16
years of professional experience
Compassionate healthcare professional with over 20 years of experience in medical assisting, emergency department support, and clinical leadership. Expertise in fast-paced environments prioritizing patient safety and quality care. Currently completing nursing prerequisites and a CNA program, aiming to enter nursing school in Fall 2027. CPR and BLS certified, committed to enhancing patient outcomes within a collaborative healthcare team.
Work History
Treatment Coordinator
1 Year 11 Months- Facilitated communication between patients and orthodontic team to ensure accurate treatment plans.
- Managed insurance verification processes to streamline billing and reduce claim denials.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Gathered necessary diagnostic records by obtaining accurate digital scans or impressions of patients' teeth.
Clinical Lead
2 Years 5 Months- Assisted with daily operations in a busy podiatry practice serving 200 patients per day.
- Supported back office staff by coordinating schedules and managing workflow.
- Addressed patient complaints to maintain a positive experience and promote satisfaction.
Medical Assistant
1 Year 8 Months- Conducted pre-operative appointments with comprehensive patient education resources
- Managed medical supplies to support daily clinical operations.
- Facilitated daily clinical flow and provided assistance to other clinics nationwide as needed.
ER Tech/EMT
7 Years 6 Months- Assisted in performing diagnostic tests and interpreting results for timely decision-making.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
Education
Associate of Science - Nursing
CNA
EMT
Medical Assistant - Honors Graduate
Skills
Direct patient care
EMR / EHR
Measuring and monitoring vitals
Specimen collection
Patient education
Laboratory specimen collection
Patient follow-up coordination
Inventory and supply management
Timeline
Treatment Coordinator
Peterson Family Orthodontics
09.2024 - CurrentRead More
Clinical Lead
OrthoArizona
11.2019 - 04.2022Read More
Medical Assistant
Sonobello
03.2018 - 11.2019Read More
ER Tech/EMT
Gilbert Hospital
07.2010 - 01.2018Read More
Central Arizona College
Associate of Science from Nursing
Read More
Academy On Demand
CNA
Read More
Arizona Academy of Emergency Services
EMT
Read More
Pima Medical Institute
Medical Assistant from Honors Graduate
Read More