Jennifer Valencia
Palo Alto,CA
Summary
Responsible and motivated employee with great patient relationship, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
BDC Agent
Mercedes Benz
Belmont
05.2020 - 06.2023
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Answered customer inquiries via phone, email, or online chat.
- Handled customer complaints in a professional manner.
- Provided detailed information on vehicle features, financing options, warranties, and pricing.
Cashier
Paris Baguette
Palo Alto, CA
10.2017 - 07.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Education
Certified Nursing Assistant - Medical Assisting
Job Train
Menlo Park, CA05-2024
High School Diploma -
Redwood High School
Redwood City, CA06-2018
Skills
- Vital signs monitoring
- Compassion and Empathy
- Patient-focused care
- Team Player
- Recording
- Active Listener
- Patient Relations
- Responsible/ On Time
- Honest
- Patient
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
BDC Agent
Mercedes Benz
05.2020 - 06.2023
Cashier
Paris Baguette
10.2017 - 07.2019
Certified Nursing Assistant - Medical Assisting
Job Train
High School Diploma -
Redwood High School