Hi, I’m
JENNIFER VALLE
Minneapolis,MN
Summary
Underwriting Professional and Military Veteran with 15+ years of experience in the United States Army and civilian sector. Proven track record of leading teams of 20+ individuals in dynamic, fast-paced environments. Strong background in Operations, Procurement, Quality Management, and Resource Management. Adept at managing risk and protecting valuable assets. Proficient in determining the level of risk for lenders using strong mathematical and statistical skills. Committed to adhering to standards, underwriting guidelines, and authority levels. Demonstrates expertise in Financial Acumen, Workplace Safety, Strategic Thinking, and Relationship Management. Holds an Associate of Applied Science in Administrative and Management Studies.
Overview
16
years of professional experience
Work History
Wells Fargo
Underwriter
11.2021 - 02.2023
Job overview
- Evaluated and reviewed underwriting guidelines for project condition by reviewing completed project review questionnaire submitted by property management to assess property physical condition
- Loan approval or denial was determined based on questionnaire responses
- Evaluated and reviewed underwriting guidelines to review and assess the risk of projects
- Reviewed financial statements, income, credit reports, appraisals and titles to validate required supporting documents for project/property condition review
- Decided if projects met Fannie Mae, Freddie Mac and/or Non-Agency guidelines
- Recommended approval or rejection of project condition review; if recommending rejection, escalated loan for a second review
- Maintained consistent and effective communication with the sales team to increase market sales and client retention.
TalentBridge/Wells Fargo
Loan Documentation Specialist
08.2021 - 11.2021
Job overview
- Executed high-volume, time-sensitive tasks such as obtaining home owners insurance information related to loan documentation
- Conducted research and problem-solving to ensure compliance with quality and timeliness standards
- Collaborated with the Consumer Lending Team to obtain and analyze necessary documentation for insurance verification
- Interacted with vendors to obtain missing or invalid information
- Reviewed hazard and wind damage documentation for stipulation and condition compliance
- Ensured completeness and accuracy of documents and reports.
Viking Client Services, Inc
Claim Specialist
12.2020 - 08.2021
Job overview
- Prepared summaries of damage, payments, and policy coverage
- Responded to customer inquiries regarding deductibles
- Verified insurance claims and determined fair settlement amounts
- Explained car rental policy coverage, deductibles on customer car insurance and explained how rental coverage works on credit cards
- Investigated and assessed property damage and reviewed damage estimates
- Advised customers on debt repayment strategies and negotiated credit extensions
- Contacted insurance companies to check claim payment status and wrote appeal letters.
Consolidated Communications
Customer Care Consultant
12.2019 - 12.2020
Job overview
- Provided effective and consistent customer support
- Conducted customer retention by explaining billing, offering services, adjusting/reducing pricing when appropriate and assisted customers with reconnecting services
- Received and scheduled orders from new customers to set up internet, phone and TV
- Responded to and addressed customer service inquiries regarding billing, retention services and troubleshooting our website and hardware (modem, router, telephone and TV)
- Coordinated work order appointments with technicians if unable to address customer concerns
- Assisted customers with device education and troubleshooting
- Handled a high volume of customers daily with a positive attitude and focus on customer satisfaction
- Resolved customer needs through competent service and prompt problem-solving.
Jackson Hewitt
Tax Preparer
11.2019 - 04.2020
Job overview
- Prepared and filed tax returns at local, state, and federal levels
- Maintained complete records of client tax returns and supporting documentation
- Utilized federal, state, and local codes to maximize taxpayer benefits
- Reviewed financial records and conducted client interviews to determine eligibility for additional tax credits or deductions
- Completed and maintain an active (PTIN) Preparer Tax Identification Number credential
McDonald GMC Cadillac
Deal Clerk
04.2016 - 05.2017
Job overview
- Managed vehicle sales and processed payoff checks for new cars and trade-ins
- Reviewed and filed receipts, and purchase agreement for accuracy to include reading all signed agreements and gathering supporting documentation
- Managed titles and lien releases for two stores
- Compiled and submitted sales to banks for five stores.
Morley Companies Inc
Customer Service Representative
09.2015 - 03.2016
Job overview
- Provided emergency roadside assistance for Allstate and General Motors customers
- Received customer service calls, verified insurance coverage, and dispatched assistance
- Negotiated arrival times and costs with service providers
- Supervised multiple projects and ensured successful project completion.
United States Army
Chaplain Assistant/ Administrative Specialist
04.2012 - 04.2014
Job overview
- Oversaw office administration functions, utilizing automated systems to maintain 100% accountability for office supplies and equipment
- Conducted interviews and processed potential chapel contractors and volunteers
- Managed coordination of over 100 purchases and handled all budgeting responsibilities for the company
- Facilitated prevention and intervention suicide training for a personnel strength of more than 200.
United States Army
Chaplain Assistant/Financial Accounting Clerk
04.2010 - 04.2012
Job overview
- Assumed leadership of two separate chapel facilities for a period of 18 weeks in the absence of a supervisor
- Maintained the consolidated chapel fund with an impeccable record, free of any deficiencies
- Orchestrated coordination of over 300 purchases and managed budgeting for two facilities
- Successfully coordinated and planned more than 200 chapel requests and services for major events.
AT&T
Information Service Assistant
01.2007 - 04.2010
Job overview
- Handled a high-volume workload within a fast-paced environment
- Resolved customer issues and recommended process improvements
- Assisted customers with website navigation, online orders, and troubleshooting
- Managed escalated service concerns from brokers, employers, and account managers.
Education
Excelsior College
Associate of Applied Science from Administrative and Management Studies
2018
Allen School
Diploma from Medical Assistant
2005
Cobble Hill School Of American Studies
High School Diploma
2003
Skills
- Problem-solving
- Risk management and reviews
- Data analysis and collection
- Teamwork and leadership
- Document review and records management
- Loan processing and underwriting
- Quoting and pricing policies
- Banking and accounting experience
- Quantitative research and trend analysis
- Military operations and personnel supervision
- Time management and organization
- Auto claims and subrogation
- Office administration and typing skills
- Past due account management
- Research skills
Timeline
Underwriter
Wells Fargo
11.2021 - 02.2023
Loan Documentation Specialist
TalentBridge/Wells Fargo
08.2021 - 11.2021
Claim Specialist
Viking Client Services, Inc
12.2020 - 08.2021
Customer Care Consultant
Consolidated Communications
12.2019 - 12.2020
Tax Preparer
Jackson Hewitt
11.2019 - 04.2020
Deal Clerk
McDonald GMC Cadillac
04.2016 - 05.2017
Customer Service Representative
Morley Companies Inc
09.2015 - 03.2016
Chaplain Assistant/ Administrative Specialist
United States Army
04.2012 - 04.2014
Chaplain Assistant/Financial Accounting Clerk
United States Army
04.2010 - 04.2012
Information Service Assistant
AT&T
01.2007 - 04.2010
Excelsior College
Associate of Applied Science from Administrative and Management Studies
Allen School
Diploma from Medical Assistant
Cobble Hill School Of American Studies
High School Diploma
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