Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Vallejos

Rohnert Park,CA

Summary

Dynamic Patient Financial Services Representative with a proven track record at Allscripts, enhancing patient understanding of financial obligations and improving account recovery efforts. Skilled in medical billing and payment processing, I excel in customer service and attention to detail, ensuring accurate records and fostering positive patient experiences.

Overview

24
24
years of professional experience

Work History

Patient Financial Services Representative

Allscripts
09.2010 - 08.2025
  • Increased patient understanding of financial obligations, providing detailed explanations of charges and available payment options.
  • Promoted a positive patient experience, addressing concerns and resolving issues related to billing.
  • Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Patient refunds
  • Processed credit cards and posted to account.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Medical Biller

Pathways
02.2002 - 09.2010
  • Collected payments and applied to patient accounts.
  • Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
  • Registered and posted charges.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Improved patient satisfaction by providing clear explanations of billing procedures and addressing billing inquiries promptly.
  • Responded to customer concerns and questions on daily basis.

Education

High School Diploma -

San Antonio High School
Petaluma, CA
06.1987

Skills

  • Customer service
  • HIPAA compliance
  • Patient registration
  • Payment collection
  • Medical billing
  • Payment processing
  • Data entry proficiency
  • Multitasking
  • Attention to detail
  • Self motivation
  • Microsoft office
  • Updating customer accounts

Timeline

Patient Financial Services Representative

Allscripts
09.2010 - 08.2025

Medical Biller

Pathways
02.2002 - 09.2010

High School Diploma -

San Antonio High School

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