Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Vallone

Sanford,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

30
30
years of professional experience

Work History

CSR, Sales

Preferred Guest Resorts
10.2022 - 04.2024
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.

Verification Agent

World Wide Vacations LLC
01.2010 - 10.2022
  • Cultivated a reputation for accuracy and reliability in the verification process by consistently delivering high-quality results that met or exceeded client expectations.
  • Preformed recorded audio receipts. Verifying past and present records of clients. Confirming personal information and purchase information as well as processing payments.
  • Adhered to all regulatory compliance guidelines when verifying sensitive information such as credit card information.
  • Ensured client satisfaction with thorough attention to detail in the review and analysis of documents and data.
  • Maintained strict confidentiality of sensitive information while handling personal records, credit reports, and other private data.
  • Secured revenue and assisted clients with their travel purchases,ensuring a positive experience in the verification/ purchase process.

Production Control Clerk

Vintage Industries
04.1994 - 12.2009
  • Contributed to cost savings by identifying opportunities for process improvement and waste reduction.
  • Maintained a high level of customer satisfaction through proactive communication regarding order status and potential delays.
  • Facilitated smooth transitions between shifts by accurately documenting daily activities, issues, and resolutions in detailed shift reports.
  • Developed strong relationships with suppliers to secure favorable pricing, terms, and timely delivery of goods.
  • Conducted regular audits of inventory levels to identify discrepancies early on, minimizing risk of stockouts or excess inventory holding costs.

Education

DeVry University
Downers Grove, IL

High School Diploma -

S.C.C. Adult High School
Sanford, FL
05.1997

Skills

  • Cross-Selling and Upselling
  • Data entry proficiency
  • Empathy and patience
  • Performance Tracking
  • Strong negotiation skills
  • Persuasion techniques
  • Customer Relations
  • Live chat support
  • Professional telephone demeanor
  • POS systems expert
  • Call center experience
  • Data Collection
  • Account Management
  • Problem-solving abilities

Timeline

CSR, Sales

Preferred Guest Resorts
10.2022 - 04.2024

Verification Agent

World Wide Vacations LLC
01.2010 - 10.2022

Production Control Clerk

Vintage Industries
04.1994 - 12.2009

DeVry University

High School Diploma -

S.C.C. Adult High School

Similar Profiles

CREATE PROFILE
Jennifer Vallone