Jennifer VanMechelen
Lakewood
Summary
Looking for a full time position that will allow me to provide excellent customer service along with a positive work environment; all while providing a better life for my cats.
Overview
18
18
years of professional experience
Work History
CSR / Surgery Referral Coordinator
Summit Veterinary Referral Center
Tacoma
03.2023 - Current
- Scheduled surgery consultations and surgery procedures
- Collected all relevant records for upcoming appointments, uploaded records, labs and imaging
- Corresponding with clients through email
- Submitting prescription refills/filling medications/going over instructions with clients
- preparing surgery charts
- Making reminder calls for appointments and surgeries
- Submitting Trupanion pre approvals
Veterinary Receptionist
The Pet Doctor
Lakewood
07.2020 - 03.2023
- Educated clients on proper veterinary care, vaccination protocol, and general home care.
- Till consolidation, bank deposits
- Answer phones-make appointments and answer questions
- Fill and verify prescriptions
- Check-in/out patients including billing
- Review and email records to other clinics
Veterinary Receptionist
Jones Animal Hospital
Tacoma
11.2013 - 05.2020
- Educated clients on proper veterinary care, vaccination protocol, and general home care.
- Till consolidation, bank deposits
- Answer phones-make appointments and answer questions
- File reviews
- Correcting missed items
- Verify prescriptions
- Check-in/out patients including billing
- Fax records to other clinics
- Finalize insurance paper work
Veterinary Assistant
Jones Animal Hospital
Tacoma
04.2007 - 11.2013
- Assisted doctors in examination rooms by restraining patients.
- Monitoring and recovery of surgical patients
- Performed laboratory procedures.
- Obtained radiographs using standard film technique and digital
- Performed blood draws and IV catheter placements.
- Filled medications as prescribed.
- Performed prophylactic cleaning and extractions to patients.
- Educated clients on proper veterinary care, vaccination protocol, and general home care.
Education
Veterinary Assistant Certification -
Thompson Education Direct
11.2001
High School Diploma -
Simi Valley High School
06.2001
Exotic Animal Training and Management Program -
Moorpark College
Skills
- Surgery scheduling
- Record management
- Prescription processing
- Client education
- Client correspondence
- Trupanion Certification
- Appointment coordination
- Time management
- Small animal restraint
- Veterinary software – Instinct, Avimark, Cornerstone
- Excellent customer service
- Attention to detail
- Certified Veterinary Assistant
- Med Clerk License
References
References available upon request.
Timeline
CSR / Surgery Referral Coordinator
Summit Veterinary Referral Center
03.2023 - Current
Veterinary Receptionist
The Pet Doctor
07.2020 - 03.2023
Veterinary Receptionist
Jones Animal Hospital
11.2013 - 05.2020
Veterinary Assistant
Jones Animal Hospital
04.2007 - 11.2013
Veterinary Assistant Certification -
Thompson Education Direct
High School Diploma -
Simi Valley High School
Exotic Animal Training and Management Program -
Moorpark College
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