Jennifer Vannasse
Fort McCoy,FL
Summary
Dynamic and results-oriented professional with a proven track record at Chewy Fulfillment Center, excelling in fast-paced environments. Skilled in product packaging and demonstrating exceptional team collaboration, I have significantly contributed to enhancing order fulfillment efficiency and workplace safety. Leveraging customer service expertise and a keen ability to manage time effectively, I consistently exceed operational goals.
Overview
25
25
years of professional experience
Work History
Fulfillment Specialist
Chewy Fulfillment Center
Ocala, FL
12.2022 - Current
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintained cleanliness of work area by adhering to 5S standards.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Inspected products for quality assurance prior to shipment.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Performed regular maintenance on equipment used in the fulfillment process.
- Labeled boxes and placed in outbound collection areas.
- Selected products and items from shelves and pallets for customer orders.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Collaborated with management team on initiatives related to fulfillment operations.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
Phone Operator
ABC Messaging
Columbia, TN
01.2009 - 10.2015
- Operated telephone switchboards and systems to advance and complete connections.
- Kept equipment operational by following manufacturer's instructions and established procedures.
- Handled escalated customer complaints professionally and effectively.
- Entered information and updated client records following telephone interactions.
- Greeted callers and identified their needs quickly and accurately.
- Utilized paging technology within organization to connect quickly with key people.
- Developed relationships with customers through effective communication techniques.
- Updated customer accounts with new information from callers.
- Followed up with open calls to offer further assistance and close out issues.
Special Services Associate
Home Depot
Tampa, FL
12.1999 - 08.2003
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Oversaw operations of special service desk and enabled quick resolution of issues.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled returns and exchanges according to company policies.
- Prepared merchandise for purchase or rental.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers promptly and responded to questions.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Answered phone calls to assist customers with questions and orders.
Education
GED -
Columbia Central High
Columbia, TN01-1993
Skills
- Product packaging
- Item selection
- Box building and packing
- Barcode scanning
- Labeling and tagging
- Time management
- Team collaboration
- Order picking
- Workplace organization
- Warehouse safety
- Adherence to procedures
- Pallet jack usage
- Packing accuracy
- Safety compliance
- Call center experience
- Customer service
- Customer relations
- Multi-line phone talent
- Product sales
- Refunds processing
- Product and service solutions
- Order fulfillment
- Key holder experience
Affiliations
I am a people person that enjoys playing with animals, camping, going to festivals, beautiful beaches and fresh water springs. I am also into cooking, home design and styles of living, but what best defines me is my love of family.
Timeline
Fulfillment Specialist
Chewy Fulfillment Center
12.2022 - Current
Phone Operator
ABC Messaging
01.2009 - 10.2015
Special Services Associate
Home Depot
12.1999 - 08.2003
GED -
Columbia Central High