Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer VanScoyk

Wichita,Kansas

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Harry's Uptown Bar and Grill. Recognized for resolving customer complaints swiftly and maintaining high cleanliness standards, contributing to a positive dining experience. Proficient in cash handling and fostering guest engagement, ensuring repeat patronage.

Overview

28
28
years of professional experience

Work History

Server

Harry's Uptown Bar and Grill
05.2007 - Current
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Bent Fork
03.2013 - 02.2018
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Scotch and Sirloin
08.1997 - 03.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Human Anatomy

Wichita State University
Wichita, KS
05-2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling

Timeline

Server

Bent Fork
03.2013 - 02.2018

Server

Harry's Uptown Bar and Grill
05.2007 - Current

Server

Scotch and Sirloin
08.1997 - 03.2013

Human Anatomy

Wichita State University

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