Jennifer VanScoyk
Wichita,Kansas
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Harry's Uptown Bar and Grill. Recognized for resolving customer complaints swiftly and maintaining high cleanliness standards, contributing to a positive dining experience. Proficient in cash handling and fostering guest engagement, ensuring repeat patronage.
Overview
28
28
years of professional experience
Work History
Server
Harry's Uptown Bar and Grill
Wichita, KS
05.2007 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Bent Fork
Denver, CO
03.2013 - 02.2018
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Scotch and Sirloin
Wichita, KS
08.1997 - 03.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Human Anatomy
Wichita State University
Wichita, KS05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
Timeline
Server
Bent Fork
03.2013 - 02.2018
Server
Harry's Uptown Bar and Grill
05.2007 - Current
Server
Scotch and Sirloin
08.1997 - 03.2013
Human Anatomy
Wichita State University