Dynamic healthcare professional with extensive experience at Crozier-Keystone Health System, specializing in Patient Financial Services management and revenue cycle optimization. Proven track record in system implementation and cross-functional collaboration, enhancing data integrity and compliance. Skilled in leading teams to achieve operational excellence and improve patient financial experiences.
Implemented and enforced patient access policies and procedures, ensuring compliance with hospital guidelines, regulatory requirements (e.g., HIPAA), and payer rules. Trained new patient access staff on registration workflows, system utilization. Participated in the development and implementation of process improvement initiatives to enhance the efficiency and effectiveness of patient access workflows.