Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jennifer Varady

Newark,DE

Summary

Dynamic healthcare professional with extensive experience at Crozier-Keystone Health System, specializing in Patient Financial Services management and revenue cycle optimization. Proven track record in system implementation and cross-functional collaboration, enhancing data integrity and compliance. Skilled in leading teams to achieve operational excellence and improve patient financial experiences.

Overview

22
22
years of professional experience

Work History

Sr. Mgr., Business Systems, Patient Financial Svcs

Crozier-Keystone Health System - Med Metrix
01.2008 - Current
  • Led a team of eight financial analysts to implement, maintain, and optimize Patient Financial Services (PFS) systems across the Crozer-Keystone Health System. Executed system upgrades and integrations across multiple hospitals and departments. Managed key PFS systems, including Epic Resolute, Cerner Patient Accounting, Meditech Patient Management, Experian Health, Waystar, and Availity, ensuring stability and data integrity. Collaborated with senior leadership and PFS departments (Billing, Collections, Admitting, HIM), IT, and Finance. Generated complex, system-wide reports to analyze key performance indicators (KPIs) such as accounts receivable (AR) days, denial rates, collection ratios, and payer performance. Led initiatives to improve processes and streamline workflows through automation. Oversaw the implementation of new technologies to enhance billing accuracy and efficiency. Managed project timelines and stayed updated on industry best practices and regulatory changes. Collaborated with cross-functional teams to ensure compliance and enhance patient financial experiences.

Patient Access Manager

Crozier-Keystone Health System
01.2005 - 01.2008
  • Managed patient registration processes, ensuring accurate data collection and insurance verification. Led a team of [Number] Patient Access Supervisors and Representatives, providing coaching, training, and performance management to ensure consistent and high-quality service delivery across all access points. Oversaw the efficient and accurate utilization of the Enterprise Access Directory (if applicable and its function can be described), ensuring staff adherence to protocols for patient look-up, record management, and access to relevant information. Collaborated with IT to optimize patient access systems, including [List specific systems used, e.g., Epic Welcome, Cerner Millennium Patient Access, Meditech Registration, insurance verification tools], and ensure their integration with the Enterprise Access Directory (if applicable). analyzed key performance indicators (KPIs) related to patient access across managed sites, such as wait times, registration accuracy, and financial clearance rates, implementing strategies for continuous improvement.
  • Ensured compliance with all relevant regulatory requirements (e.g., HIPAA), payer guidelines, and internal policies across all patient access functions. Participated in system upgrades, implementations, and process improvement initiatives related to patient access across the health system.

Patient Access Supervisor

Crozer-Keystone Health System
01.2003 - 01.2005

Implemented and enforced patient access policies and procedures, ensuring compliance with hospital guidelines, regulatory requirements (e.g., HIPAA), and payer rules. Trained new patient access staff on registration workflows, system utilization. Participated in the development and implementation of process improvement initiatives to enhance the efficiency and effectiveness of patient access workflows.

  • Ensured accurate and timely data entry into patient registration systems, contributing to accurate billing and patient records.
  • Maintained a thorough understanding of insurance plans, pre-authorization requirements, and managed care guidelines. Participated in quality improvement initiatives and audits related to patient access functions.
  • Monitored DNFB, OPEX, ALIN daily to ensure appropriate billing.

Education

Bachelor of Arts - Business Management

Wilmington University
New Castle, DE

Skills

  • Patient Financial Systems (PFS) Management
  • Revenue Cycle Optimization
  • System Implementation & Integration
  • Data Integrity & Compliance
  • Cross-Functional Collaboration
  • Business Systems Implementation

Accomplishments

  • Implemented Cerner HDX (Health Data Exchange) for Behavioral Health a revenue cycle transaction service that provide integrated electronic transactions services.
  • Revamped patient registration, added required doctor component fields to include- NPI and PA license number to registration screen; improved billing accuracy by ____%.
  • Integrated ‘Red Flags’ in patient registration to decrease identity theft, fraudulent billing and errors in patient information. Nurse Family Partnership
  • Created ‘mini registration’ for laboratory services; improved quality of patient information gathered to establish financial responsibility, creating a patient profile and checking for outstanding balances.
  • Initiated PICIS custom codes; streamlined and automated medical billing in perioperative care. Facilitated data exchange, improved the documentation process, and ensured accurate and timely records for billing purposes.
  • Integrated ‘E-bed’ with hospital registration process across all sites; which improved communication with hospital admission officials and provided automatic alerts when patient beds were available. This system provided real-time updates on bed status, better patient flow, and reduced waiting times in Emergency departments.
  • Supervised transitioned from Brad Pline electronic health system to Insight
  • Scrubbed and updated hospital service codes to accurately classify and report services to insurance companies and other payers.
  • Oversaw and improved electronic health records and other technologies; enhanced data collection and billing efficiency. Increased accurate documentation, proving medical necessity, ensuring legal compliance and enhancing patient care.
  • PSTR across all Patient Access Sites
  • Managed Transition of patient accounting to Ecare (ENAD/Model project)
  • Managed Update of patient registration through accurate capture of Specific Point of Contact (SPU); enhanced efficiency and accurate reimbursement. Claim denials reduced by ___%. Improved coding accuracy by creating for providers with streamlined CPT and ICD-10 codes, reducing the coding errors by ____%. Streamlined billing process and reduced errors by ____%. Improved overall revenue cycle management claims turnaround ____% faster in ___months after full implementation.
  • Overhauled Discharge re-registration for key departments: Radiation Therapy, Wound Care, Burn Wound Care; enhanced accurate coding, reimbursement, hospital compliance with Medicare and other insurance providers, and bolstered efficient billing. (Ensured hospital billing accurately reflected patient’s services rand the appropriate reimbursement received).
  • Oversaw Projects Red Flags, SearchAmerica (id pts likely to pay, predict payment behavior, and connect them with relevant financial assistance programs), Model/ENAD, Duplicate Enrollee Workstation, Bar Coding/patient ID/Arm Bands, Document Management

Timeline

Sr. Mgr., Business Systems, Patient Financial Svcs

Crozier-Keystone Health System - Med Metrix
01.2008 - Current

Patient Access Manager

Crozier-Keystone Health System
01.2005 - 01.2008

Patient Access Supervisor

Crozer-Keystone Health System
01.2003 - 01.2005

Bachelor of Arts - Business Management

Wilmington University
Jennifer Varady