Jacqueline Ruditys
Essington,PA
Summary
Motivated Patient Account Representative offering 14 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
14
14
years of professional experience
Work History
Patient Account Representative
Crozer Health/Med-Metrix
12.2021 - Current
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Promoted a positive work environment by actively
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
Medical Receptionist
Crozer Health
03.2015 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Patient Access Representative
Crozer Health
12.2009 - 03.2015
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
High School Diploma -
Interboro High School
Prospect Park, PA06.2006
Skills
- HIPAA Compliance
- Insurance Verification
- Insurance Billing
- Medical Billing
- Follow-up skills
- Strong empathy
- Data entry proficiency
- Medical terminology knowledge
- Team Collaboration
- Medical Terminology
- Hospital operations
- Insurance collaboration
- Customer Service
- Problem-Solving
- Multitasking and Organization
Timeline
Patient Account Representative
Crozer Health/Med-Metrix
12.2021 - Current
Medical Receptionist
Crozer Health
03.2015 - 12.2021
Patient Access Representative
Crozer Health
12.2009 - 03.2015
High School Diploma -
Interboro High School
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