Jennifer Velez
Merritt Island
Summary
Dedicated server with a strong commitment to exceptional customer service, ensuring guest satisfaction and loyalty in high-volume dining environments.
Overview
10
10
years of professional experience
Work History
Server
Long Doggers
Cocoa Beach, FL
09.2025 - Current
- Delivered exceptional customer service by efficiently managing orders and ensuring guest satisfaction.
- Collaborated with kitchen staff to enhance food presentation and accuracy of orders.
- Oversaw daily operations, maintained cleanliness standards, and ensured compliance with health regulations.
- Managed cash register transactions, accurately processing payments and balancing cash drawers at end of shifts.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Bartender
Applebee's Neighborhood Grill & Bar
Warren, PA
11.2021 - 07.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables during peak hours to ensure efficient service flow.
- Collaborated with kitchen staff to coordinate timely order preparation and delivery.
- Trained and mentored new servers on standard operating procedures and best practices.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Maintained knowledge of menu items, specials, and promotions to assist guests effectively.
- Implemented workflow improvements that increased table turnover rates during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Bartender
Froggers Grill & Bar
Kissimmee, FL
07.2018 - 10.2020
- Mix and serve cocktails according to established recipes and customer preferences.
- Maintain cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborate with kitchen staff to coordinate food and drink service during high-volume periods.
- Provide exceptional customer service, resolving issues promptly to enhance guest satisfaction.
- Monitor cash handling procedures, ensuring accuracy in transactions and reporting discrepancies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Body Piercer
Ink Spot Tattoo
Orlando, FL
02.2016 - 08.2017
- Performed body piercings with high attention to safety and hygiene standards.
- Educated clients on aftercare procedures and jewelry options for optimal healing.
- Maintained cleanliness of workspace and sterilization of tools to ensure compliance with health regulations.
- Collaborated with artists to design custom piercings tailored to client preferences and anatomical considerations.
- Assisted in managing inventory of jewelry and supplies, ensuring adequate stock levels for services.
- Developed strong rapport with clients, fostering a welcoming environment for first-time piercings.
- Implemented feedback from clients to enhance service delivery and improve customer satisfaction.
- Monitored inventory levels of supplies such as needles, gloves, disinfectants, ensuring that we never ran out during peak hours or busy seasons.
- Developed strong rapport with clients through clear communication and a friendly demeanor, building a loyal customer base.
- Consistently maintained compliance with all local health regulations while performing professional body piercings at the highest standard of cleanliness.
- Maintained detailed records of each client''s procedure, allowing for accurate tracking of piercing history and improved customer service.
- Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
- Polished and sterilized all tools and equipment with an autoclave, ensuring a safe environment for clients.
- Managed appointment scheduling efficiently while accommodating walk-ins when possible to maximize daily revenue generation.
- Established a welcoming atmosphere within the studio by keeping it clean, organized, and displaying our portfolio proudly.
Education
High School Diploma -
Cornerstone Christian Academy
8186347 -
SafeStaff/ServSafe
10-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
- Service prioritization
- Team collaboration
Timeline
Server
Long Doggers
09.2025 - Current
Server/Bartender
Applebee's Neighborhood Grill & Bar
11.2021 - 07.2025
Bartender
Froggers Grill & Bar
07.2018 - 10.2020
Body Piercer
Ink Spot Tattoo
02.2016 - 08.2017
High School Diploma -
Cornerstone Christian Academy
8186347 -
SafeStaff/ServSafe