Jennifer Venancio
Fort Myers,FL
Summary
Distinguished for elevating customer satisfaction and sales at Metro PCS through expert conflict resolution and upselling techniques. At 7 Eleven, honed exceptional cash handling and customer service skills, contributing to a significant increase in repeat business. Demonstrates unparalleled work ethic and team collaboration, ensuring operational excellence across roles.
Overview
20
20
years of professional experience
Work History
Cashier/customer Service
7 Eleven Gas Station
Fort Myers, FL
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
7-eleven
Fort Myers, FL
08.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Laundry Attendant
Sunny Days Laundry
Fort Myers, FL
12.2023 - 10.2024
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
Sales Representative
Metro PCS
Immokalee, FL
01.2015 - 04.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Team Member
Burger King
Immokalee, FL
04.2013 - 01.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Jessie’s Pizza
Immokalee, FL
11.2004 - 07.2006
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Lee County School District
Fort Myers, FL05.2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- ID verification
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Laundry Attendant
Sunny Days Laundry
12.2023 - 10.2024
Cashier/customer Service
7 Eleven Gas Station
09.2021 - Current
Cashier
7-eleven
08.2019 - 12.2021
Sales Representative
Metro PCS
01.2015 - 04.2019
Team Member
Burger King
04.2013 - 01.2015
Team Member
Jessie’s Pizza
11.2004 - 07.2006
Lee County School District