Jennifer Villanueva
Pleasanton,TX
Summary
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing ten year background in maintaining customer satisfaction and contributing to company success. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
15
15
years of professional experience
Work History
Assistant Supervisor
TJ Maxx Distribution Center
09.2021 - Current
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Implemented comprehensive training program for new hires, leading to increased productivity and reduced turnover rates.
- Conducted regular audits of warehouse operations, identifying areas for improvement and implementing corrective actions as needed.
- Developed a system for tracking damaged or returned items, minimizing losses and improving overall inventory accuracy.
- Organized efficient storage layouts within the warehouse, maximizing space utilization while maintaining accessibility of products.
- Prepared detailed reports on distribution performance metrics, assisting management in making informed decisions regarding operational improvements.
- Picked orders, scanned products and packed boxes.
- Collaborated with other departments on supply and quality issues.
- Uncovered and resolved errors with minimal oversight.
- Inspected merchandise for damage and discrepancies with documentation.
- Prepared boxes, pallets and crates for outgoing shipments.
- Documented inventory movements in WMS using handheld scanners.
Supervisor
Loan Star Title Loans
01.2011 - 06.2019
- Investigated and resolved accounting, service and delivery concerns
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Cross-trained and backed up other customer service managers
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Promoted available products and services to customers during service, account management and order calls
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Maintained up-to-date knowledge of product and service changes
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Trained staff on operating procedures and company services
Customer Service Representative
Loan Star Title Loans
02.2010 - 12.2011
- Responded to customer requests for products, services and company information
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly and in appropriate manner
- Boosted sales revenue by skillfully promoting diverse options
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Education
St Philip's College
San Antonio, TXHigh School Diploma -
Luther Burbank High School
San Antonio, TX05.2008
Skills
- Sale expertise
- Complaint resolution
- Multi-line phone talent
- Money handling abilities
- Receiving support
- Staff Management
- Team Building
- Inventory oversight
- Training and mentoring
- Sales and marketing
- Time Management
- Scheduling
- Team building
- Problem-solving abilities
- Flexible and Adaptable
Timeline
Assistant Supervisor
TJ Maxx Distribution Center
09.2021 - Current
Supervisor
Loan Star Title Loans
01.2011 - 06.2019
Customer Service Representative
Loan Star Title Loans
02.2010 - 12.2011
St Philip's College
High School Diploma -
Luther Burbank High School