Jennifer Villanueva
Las Vegas,NV
Summary
Dynamic and organized Receptionist with proven expertise at Excelsia enhancing visitor experiences. Skilled in appointment scheduling and customer service, I implemented improved front desk procedures that streamlined operations and fostered effective communication across departments. Punctual and reliable, I excel in maintaining a professional environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Excelsia
Las Vegas, NV
05.2022 - Current
- Scheduled appointments and coordinated meetings, optimizing executive calendars for productivity.
- Greeted and directed visitors, ensuring positive first impressions and adherence to company protocols.
- Maintained organized filing systems for documents, enhancing retrieval efficiency and accuracy.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Processed incoming mail and packages, ensuring timely distribution among staff members.
- Developed and implemented improved front desk procedures, enhancing visitor experience and workflow efficiency.
- Provided administrative support to various departments, facilitating smooth interdepartmental communication and collaboration.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Monrovia
Monrovia, CA06.2011
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Office administration
- Document management
- Typing speed
- Front desk operations
- Customer service
- Problem-solving
- Punctual and reliable
Languages
Spanish
Full Professional
Timeline
Receptionist
Excelsia
05.2022 - Current
High School Diploma -
Monrovia