Jennifer Villanueva
Las Vegas,NV
Summary
Organized medical front desk professional with experience supporting daily office operations, multi-line phones, and patient records. Strong background in staff training, time management, and problem solving. Focused on keeping scheduling, check-in, and communication running smoothly.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Receptionist
Excelsia Injury Care
Las Vegas, Nevada
05.2022 - Current
- Greeted patients at Excelsia Injury Care front desk with professional, calming service.
- Managed patient check-in, forms, and consent paperwork.
- Scheduled appointments using medical calendars and coordinated provider availability.
- Confirmed patient appointments to maintain organized scheduling.
- Streamlined waiting room flow and supported daily office operations to enhance patient experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered multi-line calls and routed questions to appropriate clinical staff.
- Updated electronic medical records with accurate intake and contact data.
- Coordinated referrals, authorizations, and follow-up requests to ensure timely patient care.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Delivered comprehensive administrative support to staff by managing correspondence, organizing files, and handling scanning and copying tasks.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Lead Pawnbroker
EZ Pawn
Las Vegas NV , NV
03.2020 - 12.2021
- Evaluated customer items for EZ Pawn loans and purchases, ensuring accurate assessments and compliance with company policies.
- Processed pawn contracts and payments through EZ Pawn point-of-sale systems.
- Checked customer identification and completed compliance paperwork.
- Explained loan terms, redemption dates, and store policies to customers.
- Organized merchandise displays and maintained sales floor appearance at EZ Pawn.
- Balanced cash drawer and prepared opening and closing register counts.
- Inspected, tagged, and secured pledged items in store inventory.
- Supported team members with customer service and daily operations, contributing to a collaborative and efficient work environment.
- Monitored daily operations of the store including cash management, customer service, sales, inventory control, security systems and staff scheduling.
- Trained new employees on how to accurately evaluate merchandise for loans or purchases according to established criteria.
- Provided leadership, motivation and guidance to team members in order to achieve company goals.
- Maintained accurate records of all transactions including loan terms, interest rates and payments due dates.
- Performed periodic audits of store merchandise to identify any discrepancies between physical count and computer records.
- Ensured safety protocols were followed at all times within the store environment.
- Addressed customer complaints professionally, enhancing positive experiences and fostering customer loyalty.
- Conducted loan evaluations on items presented for collateralized loans or purchases.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
- Assessed customer merchandise to determine purchase viability. to make purchasing decisions for store.
Education
Monrovia High School
Monrovia, CA05-2011
Skills
- Electronic health records
- Appointment scheduling
- Scheduling appointments
- Patient intake
- Calendar coordination
- Payment processing
- Office administration
- Customer service
- Phone etiquette
- Professional communication
- Patient support
- Service-oriented mindset
- Time management
- Organizational skills
- Problem solving
- Staff training
- Performance improvement
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
Excelsia Injury Care
05.2022 - Current
Lead Pawnbroker
EZ Pawn
03.2020 - 12.2021
Monrovia High School