Hi, I’m
Jennifer Villarreal
Hospitality Professional
Los Angeles,CA
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
7
years of professional experience
3
years of post-secondary education
Work History
Silverlake RamenManhattan Beach, CA
Lead Server
08.2022 - Current
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure timely and accurate food preparation.
Chick-fil-A FranchiseGardena, CA
Training Director
12.2021 - 07.2022
Job overview
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Delivered new employee onboarding and training sessions via Asana.
- Managed new employee orientation training process for more than 15 employees each year.
Koral CoffeeLos Angeles, CA
Operations Leader
04.2020 - 07.2022
Job overview
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
YogurtlandTorrance, CA
In-Training for Social Media Marketer
12.2019 - 03.2020
Job overview
- Strategized and developed photo content for client's website and social media publications.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Managed content across multiple platforms for widest audience reach.
YogurtlandTorrance, CA
Store Lead
02.2016 - 03.2020
Job overview
- Supervised and led team of employees while cultivating positive and collaborative work environment. Onboarded new employees with training and new hire documentation.
- Ensured exceptional customer service experiences by maintaining welcoming and friendly atmosphere.
- Oversaw daily store operations and monitored inventory levels and ordering to maintain optimal product availability.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
El Camino CollegeTorrance
Associate of Arts from General Studies
08.2015 - Current
North High SchoolTorrance, CA
High School Diploma
09.2011 - 06.2015
Skills
Training and Development
Excellent Communication
Team building
Guest service
Cash handling oversight
Food handling safeguards
MS Office, Excel
Timeline
Lead Server
Silverlake Ramen
08.2022 - Current
Training Director
Chick-fil-A Franchise
12.2021 - 07.2022
Operations Leader
Koral Coffee
04.2020 - 07.2022
In-Training for Social Media Marketer
Yogurtland
12.2019 - 03.2020
Store Lead
Yogurtland
02.2016 - 03.2020
El Camino College
Associate of Arts from General Studies
08.2015 - Current
North High School
High School Diploma
09.2011 - 06.2015