Jennifer Villars

• Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
• Streamlined enrollment process with efficient documentation and data entry, reducing processing time.
• Developed deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
• Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
• Maximized sales opportunities, actively identifying new leads through referrals and networking events.

Skilled in identifying and assessing client needs through effective questioning and listening techniques, ensuring a deep understanding of clients specific requirements.

Strong capability to manage remote sales operations, with a disciplined approach to maintaining productivity in door to door sales.

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
• Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.

• Improved candidate experience through timely communication, providing feedback, and maintaining transparency throughout hiring process.
• Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Continuously refined recruitment strategies by staying informed of industry best practices and incorporating innovative tools and technologies.

• Recruited, hired and trained 15 to 20 sales representatives
• Consistently achieved weekly, monthly and yearly budget goals for sales, customer satisfaction scores
• Operational responsibilities include payroll, new hire processing, and report generation.
• Expanded market reach by identifying new opportunities for growth and penetration within target demographics.

Developed training materials for staff members to improve their understanding of marketing objectives and enhance customer experience in store.

• Handled inbound calls, responding to high volume inquires of 50 - 100 customers while customizing sales opportunities to fit customer’s travel needs
• This was accomplished by improving all selling techniques to achieve revenue and conversion goals.
• Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

• Increased sales and customer satisfaction through personalized servicing.
• Educate and engage customers through products demonstrations
• Achieved monthly goals set by corporate.
• Trained 100 new employees on store policies, procedures, and best practices for superior customer service.
• Enhanced customer loyalty by offering tailored solutions that met individual needs.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Implemented and trained all Best Buy Computer staff on how to sell AT&T DSL Internet to customers coming into the store to purchase computers
• Best Buy in Springfield, Missouri went from selling 1 DSL sale month to over 100 DSL sales monthly.
• This was accomplished by working with both management and employees on how to ask questions, explaining the features with benefits of AT&T DSL and ask for the sale.
• Enhanced communication among team members, fostering a collaborative and supportive work environment.
• Mentored junior consultants, fostering professional growth and building strong team dynamics.

• As Nextel Account Executive I was responsible for strategically, prospecting and growing small to mid-market business accounts
• P:rimary role was to build a revenue generating sales pipeline, which mainly consist of prospecting, networking and referrals.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying Nextel's reputation as trusted partner in their respective industries.