Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Wagner Sandoval

Long Beach,CA

Summary

Highly cooperative and empathetic individual with strong talent for building positive relationships and fostering teamwork. Adept at coordinating office operations, ensuring smooth communication, and facilitating productive work environment. Persuasive communicator with patient demeanor that enhances collaboration and problem-solving abilities. Brings generous and supportive approach to interaction, making valuable contribution to any team.

Overview

17
17
years of professional experience

Work History

Medical Support Assistant

Falcontek (VA Long Beach Contacted)
06.2025 - Current
  • Interpret and verify provider orders in accordance with VHA National Scheduling Directive guidelines.
  • Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; monitor appointments, consults, and request for areas of responsibility.
  • Enter recall reminders, monitor recall reminder processes and delinquencies, ensure that encounter forms are completed in order to obtain appropriate workload credit; respond to VS GUI, VISTA, and CPRS alerts.
  • Scans insurance cards, protect secure information and complete all insurance capture buffer encounters required by (ICB);
  • Works with patients to complete Release of Information (ROI) forms to pass to ROI team for further action, teach patients how to sign up for the secure messaging system in MyHealtheVet, authenticate patient access in the secure messaging system in MyHealtheVet, and receive and relay messages between patient/provider using the secure messaging system, etc
  • Review requests for reimbursement of travel costs and reconciles claims/vouchers for payments using electronic systems.
  • Review ambulance claims for eligibility and payment.
  • Assists in arranging transportation for eligible patients and works with clinical teams to request appropriate mode of transportation.

Office Administrator

Aquatic Explorations
08.2024 - 03.2025
  • Schedule, transfer, cancel and enroll swim lessons
  • Provide facility tours to new families and provide excellent customer service
  • Maintain clean and inviting environment
  • Used Microsoft Office tools for analysis and communication.
  • Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate personnel.
  • Answered phones professionally while providing accurate information about company products or services.

Owner

Whimsical Designs Shop
08.2018 - 12.2024
  • Managed the daily operations related to customer service, inventory management, and marketing.
  • Maintained a high standard of customer service through quality assurance checks.
  • Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
  • Built and maintained strong relationships at all levels of the organization.
  • Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
  • Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
  • Drafted a business plan that outlined company goals and objectives.
  • Set prices and credit terms for goods and services, based on forecasts of customer demand.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.

Senior Loan Specialist / DMV Clerk

Xceed Financial Credit Union
10.2015 - 10.2017
  • Reviewing loan documents for accuracy and completeness, processing title and tax documents for state registration, and keeping members informed of status.
  • Accurately maintained detailed information on all loans including collateral documentation.
  • Proactively identified areas for process improvement within the loan department.
  • Efficiently processed payments on existing accounts while maintaining accurate records.
  • Reviewed loan agreements to verify completeness and accuracy.
  • Maintained accurate records of all documents related to vehicle titles.
  • Performed daily audits of title paperwork to detect errors and omissions.
  • Verified signatures on title documents before submitting them for processing.

Loan Funder

Exeter Finance
08.2008 - 06.2014
  • Review and fund 15-50 deals daily from numerous dealerships to go over each contract to assure state compliance as well as verify that each file is complete.
  • Complete lien perfection by calling dealerships and the DMV for titles not yet received, to correct titles that have errors and to file for titles that have been lost or not received
  • Copy, scan and file each deal by date funded
  • Print shipping labels and manifest title to send to Wells Fargo weekly
  • Daily use of Microsoft Office, sending and retrieving fax documents, making copy's, and making phone calls
  • Verified accuracy of data entry into automated systems for loan origination and funding transactions.
  • Reviewed loan applications and supporting documentation to ensure accuracy and completeness, verifying the information provided.

Education

Business Administration - Finance

Cerritos College
Norwalk, CA

Skills

  • Time Management
  • Critical Thinking
  • Creativity
  • Attention to detail
  • Adaptability
  • Communication
  • Conflict Resolution
  • Office administration
  • Administrative support
  • Verbal communication
  • Telephone reception
  • Customer engagement
  • Scheduling
  • Document management
  • Document scanning
  • Word processing
  • Scanning and copying
  • Positive attitude
  • Computer skills
  • Excellent communication
  • Professionalism

Timeline

Medical Support Assistant

Falcontek (VA Long Beach Contacted)
06.2025 - Current

Office Administrator

Aquatic Explorations
08.2024 - 03.2025

Owner

Whimsical Designs Shop
08.2018 - 12.2024

Senior Loan Specialist / DMV Clerk

Xceed Financial Credit Union
10.2015 - 10.2017

Loan Funder

Exeter Finance
08.2008 - 06.2014

Business Administration - Finance

Cerritos College

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