Jennifer Wagnon Smith
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Teller
Winsouth Credit Union
11.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Substitute Paraprofessional
Etowah County Board Of Education
08.2012 - 12.2022
- Perform essential classroom duties for elementary through high school aged children including children with special needs, often with very little notice, while maintaining educational and behavioral guidelines.
- Present materials using diverse teaching methods to address each student's learning style and ability including demonstration, lecture, cooperative learning and individual learning.
- Develop and maintain positive and professional interactions with students, faculty, and administrators while building rapport, gaining respect and trust.
Residential Lead Deep Clean Specialist
Buckets & Belles
03.2019 - 05.2022
- Team lead overseeing coworkers and keeping everyone on task while maintaining time management.
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Customer Service Sales Representative
Verizon Wireless
05.2008 - 02.2011
- Responsible for dealing in customer relations and answering questions regarding personal and business accounts while selling cellular phones and equipment.
- Back up ASO, in charge of inventory, merchandising, equipment returns, completing daily audit spreadsheets and compliance paperwork along with assisting management with employ scheduling.
- Responsible for answering multi-line phones, making business lead calls, cold calling, balancing cash drawer and opening and closing procedures.
Administrative Assistant
Northeast Orthopedics
04.2005 - 04.2008
- Answered multi-line phone system, scheduling appointments and MRIs, collecting medical records, as well as collecting copayments, and opening and closing procedures for busy office of four Orthopedic surgeons.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Science - Biology Ecology/Environmental Sciences
Jacksonville State University
Jacksonville, AL12.2006
Skills
- Leadership
- Customer Service
- Critical Thinking
- Time Management
- Quality Control
- Strong Work Ethic
- Adaptability
- Data Entry/ Microsoft Office
Timeline
Teller
Winsouth Credit Union
11.2022 - Current
Residential Lead Deep Clean Specialist
Buckets & Belles
03.2019 - 05.2022
Substitute Paraprofessional
Etowah County Board Of Education
08.2012 - 12.2022
Customer Service Sales Representative
Verizon Wireless
05.2008 - 02.2011
Administrative Assistant
Northeast Orthopedics
04.2005 - 04.2008
Bachelor of Science - Biology Ecology/Environmental Sciences
Jacksonville State University