Jennifer Walker
Texarkana,AR
Summary
Highly skilled Billing Specialist with background in managing complex billing systems, ensuring accurate invoicing and maintaining financial records. Strengths include deep understanding of accounting procedures, proficiency in billing software, and ability to handle high volume workloads efficiently. Previous roles involved proactively resolving billing issues, improving internal tracking processes, and contributing to successful audits.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CPhT & Billing Specialist
Red River Pharmacy Services
Texarkana, Texas
05.2006 - Current
- Processed insurance claims using billing software for timely reimbursement.
- Reviewed patient accounts for accuracy and ensured compliance with policies.
- Coordinated with healthcare providers to resolve billing discrepancies and inquiries.
- Maintained detailed records of transactions and adjustments in billing systems.
- Assisted customers with account questions, providing clear and accurate information.
- Monitored payment schedules and followed up on overdue accounts as needed.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Resolved discrepancies between customers' remittances and invoices received.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Provided support to other departments within the organization as needed.
- Maintained accurate records of collections, adjustments and denials in the system.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Implemented new policies related to billing processes when required.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Performed additional duties as assigned by management team.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Executed account updates and noted account information in company data systems.
- Developed strong professional rapport with vendors and clients.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Prepared and posted weekly payments to vendors and suppliers.
- Maintained accounting ledgers by verifying and posting account transactions.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Compounded sterile and non-sterile medications in compliance with safety standards.
- Assisted pharmacists in preparing prescriptions and verifying medication accuracy.
- Managed inventory levels and ensured proper storage of pharmaceutical products.
- Educated patients on medication usage and potential side effects effectively.
- Operated pharmacy software for prescription processing and record keeping efficiently.
- Trained new pharmacy technicians on procedures and best practices consistently.
- Maintained cleanliness and organization in the pharmacy workspace daily.
- Adhered to safety guidelines when handling hazardous materials such as chemotherapy drugs.
- Ensured compliance with applicable laws, regulations and company policies related to compounding activities.
- Confirmed patient prescriptions for accuracy before beginning compounding process.
- Calculated drug dosages accurately based on patient weight, height, age and other factors.
- Assisted in the procurement of drugs from approved suppliers as needed.
- Compounded sterile preparations using aseptic technique while adhering to USP Chapter 795 guidelines.
- Performed daily maintenance on laminar flow hoods, clean rooms and other equipment used in compounding operations.
- Prepared and filled syringes, vials and IV admixtures with accuracy according to established protocols.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Mixed pharmaceutical preparations according to written prescriptions.
- Prepared and processed medical insurance claim forms and records.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Education
High School Diploma -
Arkansas Senior High School
Texarkana05-1995
Skills
- Insurance verification
- Billing software
- Claims processing
- Account reconciliation
- Payment collection
- Revenue cycle management
- Compliance adherence
- Patient account management
- Customer support
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Cash posting
- Invoice processing
- Medical billing expertise
- Contract preparation
- Collections management
- Audit procedures
- Records organization and review
- Collection practices
- Invoice generation
- Insurance claim processing
- Collections
- Month-end closing procedures
- Customer engagement
- HIPAA compliance
- Payment posting
- Medical billing and collections
- Claim submission
- Payment processing
- Billing statement review
- Postage determination
- Multitasking
- Insurance claims handling
- Team collaboration
Accomplishments
- Earned my Certified Pharmacy Technician License from the Texas State Board of Pharmacy after being at pharmacy for only 1 year
- Became Lead of the Home Infusion Department in 2015. Held for 3 years before moving to the billing department in 2018
- Became Lead of the Billing Department under or Billing Supervisor in 2022. Held for 3 years before being promoted to current position.
- Became Contract Writer and Document Coordinator for all 4 of our locations Nov 2024
Certification
- Certified Pharmacy Technician
Timeline
CPhT & Billing Specialist
Red River Pharmacy Services
05.2006 - Current
High School Diploma -
Arkansas Senior High School