Patietnt Service Technician
Jennifer Walker
LabCorp
1222 Dairy Hollow ,Jenkins
8
years of professional experience
Results-driven Patient Service Technician with LabCorp, recognized for enhancing specimen processing efficiency and accuracy. Demonstrated expertise in diagnostic testing and exceptional customer service, while training junior staff and resolving complex issues. Proven ability to adapt to changing environments and maintain high-quality standards in fast-paced settings.
Work History
Patietnt Service Technician
4 Years 1 Month- Collected and delivered clinical specimens while following chain-of-custody and temperature control requirements.
- Checked specimen labels, paperwork, and accessioning details to support accurate lab processing.
- Used handheld scanners and routing software to monitor pickups, deliveries, and specimen status.
- Followed safety, biohazard, and regulatory rules during sample handling and transport.
- Worked with clinic staff to fix pickup problems, missing details, and urgent requests.
- Checked and maintained transport containers, supplies, and vehicle readiness for daily routes.
- Handled time-sensitive pickups to support smooth specimen flow and faster lab turnaround.
- Adjusted to changing route needs while providing accurate, timely service across multiple client locations.
- Explained diagnostic findings to customers and reviewed repair or service options.
- Followed safety procedures and company policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Data Entry Clerk
1 Year- Verified member records and trip details for accurate transportation data entry.
- Processed service requests using scheduling systems and internal databases.
- Updated client information while maintaining confidentiality and HIPAA compliance.
- Reconciled discrepancies between submitted forms and system records.
- Coordinated with dispatch teams to correct missing or incomplete documentation.
- Streamlined record-keeping processes to improve file accuracy and retrieval.
- Monitored data quality to support timely authorization and transportation coordination.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Enhanced decision-making with provision of accurate and up-to-date data reports.
Lab Assistant
2 Years 10 Months- Processed specimens for testing, ensuring accurate labeling, routing, and timely delivery to laboratory sections.
- Verified specimen integrity and documentation before analysis, reducing processing errors and delays.
- Supported quality control procedures by preparing supplies and tracking results for compliance review.
- Assisted phlebotomy workflows by organizing collection materials and prioritizing urgent patient samples.
- Recorded laboratory data accurately in electronic systems, maintaining consistent test documentation.
- Coordinated with clinical staff to resolve specimen issues and support efficient sample turnaround.
- Trained new lab staff on workflow standards, safety practices, and proper specimen handling.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
Education
Physicians Office Assistant/ Phlebotomist - Phlebotomy
High School Diploma
Skills
Attention to detail
Customer service
Work with minimal supervision
Valid Driver's license
Punctual and reliable
Troubleshooting skills
Flexible and adaptable
Problem and issue resolution
OSHA requirements
Diagnostic testing
Professional and courteous
Quality assurance
Time tracking
Scheduling and coordination
Multitasking
Active listening
Organizational skills
Teamwork and collaboration
Timeline
Patietnt Service Technician
LabCorp
10.2022 - CurrentRead More
Lab Assistant
Whitesburg ARH
02.2020 - 12.2022Read More
Data Entry Clerk
Modivcare
01.2019 - 01.2020Read More
Hazard Community College
Physicians Office Assistant/ Phlebotomist from Phlebotomy
Read More
Whitesburg High School
High School Diploma
Read More