Jennifer Wallace
Oak Grove,KY
Summary
Successful Customer Service Representative with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Eager to learn new things.
Overview
9
9
years of professional experience
Work History
Machine Operator
OEM Tube Assemblies
Clarksville, TN
06.2025 - Current
- Operated and maintained production machinery to ensure optimal performance and quality standards.
- Implemented process improvements that enhanced efficiency and reduced material usage.
- Collaborated with team members to meet production goals while maintaining high quality output.
Front Desk Receptionist
Affordable Dentures & Implants
Hopkinsville, KY
11.2023 - 08.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing time management for staff and clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance guest satisfaction.
- Maintained accurate records of visitor logs and reservations using proprietary booking software.
Shipping and Receiving Clerk/Warehouse Package Handler
New ERA INC
Clarksville, TN
11.2022 - 07.2024
- Coordinated inbound and outbound shipments to ensure timely delivery and compliance with company standards.
- Maintained accurate inventory records using warehouse management systems to support efficient stock management.
- Inspected incoming shipments for damages and discrepancies, ensuring quality control before acceptance into inventory.
- Streamlined receiving processes by implementing best practices, reducing errors in inventory logging.
Painter
Campbell Crossing
Fort Campbell, KY
11.2018 - 05.2020
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Completed and submitted logs and paperwork every day to maintain records.
Dental Sterilization Tech / Receptionist
Alcan Dental
Anchorage, AK
04.2016 - 11.2017
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Anticipated surgeons need and handed instruments and supplies to surgeons during procedures.
- Handled up to 7 calls per 10 min time frame, high volume, to address customer inquiries and concerns
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and confirmed appointments and meetings for dental.
Education
High School Diploma -
North Johnson Highschool
Kenly, NC06.2008
Dental Assitant
Clarksville Dental Assistant School
Clarksville, TN11-2025
Skills
- Credit card processing
- Order Fulfillment
- Inbound and Outbound Calling
- Multi-line phone talent
- Stocking and replenishing
- Medical terminology knowledge
- Administrative support
- Good listening skills
- Strong work ethic
- Good communication
- Attention to detail
- Teamwork and collaboration
- Time managment
Timeline
Machine Operator
OEM Tube Assemblies
06.2025 - Current
Front Desk Receptionist
Affordable Dentures & Implants
11.2023 - 08.2024
Shipping and Receiving Clerk/Warehouse Package Handler
New ERA INC
11.2022 - 07.2024
Painter
Campbell Crossing
11.2018 - 05.2020
Dental Sterilization Tech / Receptionist
Alcan Dental
04.2016 - 11.2017
High School Diploma -
North Johnson Highschool
Dental Assitant
Clarksville Dental Assistant School