Jennifer Wallace
Foley,USA
Summary
Accomplished Postal Operations Professional with 30 years of experience within the United States Postal Service. Proven expertise as a Sales, Services, and Distribution Associate and Customer Service Representative. Highly skilled in the operation of high-value mail processing equipment, precision sorting, and strategic distribution. Possesses comprehensive knowledge of federal mail regulations and the Domestic Mail Manual, with a consistent record of maintaining revenue integrity and secure chain-of-custody protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Facilities Customer Service Representative
United States Postal Service
02.2023 - 07.2025
- Provided comprehensive front-line support via an inbound call center.
- Managed and updated customer data within internal systems while meeting productivity and accuracy standards.
- Guided customers through structured processes to efficiently address service-related inquiries.
- Coordinated workflow by assigning approximately 175 approved service requests daily to appropriate departments or external partners.
- Maintained a high standard of professional service and team collaboration.
- Performed essential administrative duties, including document filing and records management, to ensure seamless operations.
Sales and Services Distribution Associate
United States Postal Service
03.2015 - 02.2023
- Executed high-volume sorting and daily delivery for over 600 customers, maintaining a focus on accuracy and efficiency.
- Optimized postage meter machinery to compute costs, determine mail classes, and implement secure tracking.
- Addressed complex delivery inquiries and provided specialized guidance on shipping insurance and timelines.
- Responsible for preparing daily bank deposits, upholding exact financial records and handling secure mailings.
- Managed meticulous record-keeping, document filing, and data entry to maintain organized facility operations and federal guidelines.
Education
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL01-2015
Skills
- Expert in USPS Classification and Domestic Mail Manual
- Adept at high volume sorting and distribution of mail and packages
- Experienced in digital postage metering and secure financial record keeping
- Skilled in records management, data entry, and facility organization
- Strong professional interaction skills and effective verbal/written communication
- Microsoft Office proficiency
- Advanced use of Microsoft Office and internal data systems
Certification
Customer Service, Data Entry, Microsoft Office, Ongoing Training
Timeline
Facilities Customer Service Representative
United States Postal Service
02.2023 - 07.2025
Sales and Services Distribution Associate
United States Postal Service
03.2015 - 02.2023
Associate of Arts - General Studies
Pensacola State College