Jennifer Wanner
Fort Wayne,IN
Summary
Compassionate and dedicated professional with extensive experience in diverse environments, demonstrating strong leadership and strategic thinking abilities. Known for authenticity, patience, and exceptional communication skills, fostering a collaborative atmosphere that inspires teamwork. A commitment to uniting teams around common goals ensures collective success and organizational growth. Proven track record of enhancing team dynamics and achieving results through effective collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Center of Operations Director
Circle City ABA
Fort Wayne, IN
11.2025 - Current
- Led cross-functional teams in implementing strategic initiatives to improve client outcomes and satisfaction.
- Developed training programs for staff, professional growth and enhancing team performance.
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversee day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to implement a productive and engaging work environment.
- Implemented operational policies and guidelines.
- Established strong partnerships with vendors and suppliers to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Implemented office supply inventory management, reducing costs through careful monitoring.
- Worked collaboratively with designated leaders to implement new procedures and corrective actions to improve quality of staff and clients.
- Enhanced employee engagement by creating staff morale activities and employee relations, while promoting professional development opportunities.
- Coordinated front desk operations to ensure smooth visitor experiences.
- Developed and maintained filing systems for accurate record keeping and retrieval.
- Assisted in scheduling appointments, optimizing calendar management for staff efficiency.
- Trained new reception staff on procedures and best practices for front desk operations, if COD was on PTO.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined operations for increased efficiency, optimizing scheduling and staff allocation.
- Provided administrative support during performance review processes, leading to increased efficiency in HR operations.
- Improved parent satisfaction with open and consistent communication channels.
Registered Behavior Technician
Possibilities Northeast, LLC
Fort Wayne, IN
06.2020 - 11.2025
- Provide direct care to clients in a one-on-one setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor.
- Collect and record data on patient behavior, acquisition and maintenance skills.
- Collaborate, communicate and assist with staff members regarding client(s).
- Provide a safe and supportive environment for clients.
- Attend training sessions to further knowledge.
- Train new hires
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
- Maintained thorough clinical treatment notes.
- Documented behavioral incidents thoroughly to keep accurate records.
Registered Behavior Technician
Indiana ABA Institute
Fort Wayne, IN
08.2018 - 05.2020
- Provide direct care to clients in a one-on-one or group therapy setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor.
- Collect and record data on patient behavior, acquisition and maintenance skills.
- Collaborate, communicate and assist with staff members regarding client(s).
- Provide a safe and supportive environment for clients.
- Maintain strict confidentiality.
- Led supportive group discussions and education sessions.
- Attend training sessions to further knowledge.
- Member of the Morale Team.
Special Education Paraprofessional
Fort Wayne Community Schools
Fort Wayne, IN
10.2013 - 06.2018
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Escorted students to the restroom, to the cafeteria, outside and on field trips.
- Provided support to the students through specialized accommodations, extra assistance and educational assessments.
- Supervised test taking and graded papers.
- Managed class of 28 students when teacher stepped out of room.
- Collaborated with the teacher to develop effective, individualized learning strategies.
- Met one-on-one with autism students, utilizing customized behavioral plans.
- Advised the instructor regarding student behavior or issues that required immediate addressing.
- Spoke with parents to discuss student progress and coordinate meetings.
- Developed individual educational plans (IEP) designed to promote educational, physical and social development.
- Enhanced lessons using Smart Board technology and computers.
- Organized and prepared instructional materials.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
Special Education Paraprofessional
Norwell Public Schools
Bluffton, IN
01.2009 - 06.2013
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Escorted students to the restroom, to the cafeteria, outside and on field trips.
- Provided support to the students through specialized accommodations, extra assistance and educational assessments.
- Supervised test taking and graded papers.
- Managed class of 28 students when teacher stepped out of room.
- Collaborated with the teacher to develop effective, individualized learning strategies.
- Met one-on-one with autism students, utilizing customized behavioral plans.
- Advised the instructor regarding student behavior or issues that required immediate addressing.
- Spoke with parents to discuss student progress and coordinate meetings.
- Developed individual educational plans (IEP) designed to promote educational, physical and social development.
- Enhanced lessons using Smart Board technology and computers.
- Organized and prepared instructional materials.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
Server
Orchard Ridge Country Club
Fort Wayne, IN
05.2005 - 01.2009
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Arranged each place setting attractively and verified all items were clean and presentable.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned dining area between guests efficiently
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Placed reservations through phone and email.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Medical Records Clerk
Fort Wayne Cardiology
Fort Wayne, IN
01.2001 - 01.2006
- Completed all patient paperwork and maintained accurate records.
- Worked directly with the agency to ensure compliance and accuracy.
- Logged all relevant information into database.
- Recorded and filed patient data and medical records.
- Ensured all paperwork was in compliance with agency guidelines.
- Assisted with properly processing records requests.
- Worked with management to ensure paperwork was received and processed correctly.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Logged all requests for medical records into spreadsheets.
- Set up patient charts and documented information in various company software.
- Pulled patient records and transferred information to appropriate parties.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN01-2001
Skills
- Data analysis
- Effective leader
- Hiring and onboarding
- Performance improvements
- Performance evaluation and monitoring
- Morale
- Leadership training
- Teamwork and collaboration
- Classroom management
- Fast, efficient across all areas to meet required deadlines
Certification
- First Aid/CPR renewal March 2020
- MANDT Certification renewal November 2019
- RBT certification renewal December 2020
Timeline
Center of Operations Director
Circle City ABA
11.2025 - Current
Registered Behavior Technician
Possibilities Northeast, LLC
06.2020 - 11.2025
Registered Behavior Technician
Indiana ABA Institute
08.2018 - 05.2020
Special Education Paraprofessional
Fort Wayne Community Schools
10.2013 - 06.2018
Special Education Paraprofessional
Norwell Public Schools
01.2009 - 06.2013
Server
Orchard Ridge Country Club
05.2005 - 01.2009
Medical Records Clerk
Fort Wayne Cardiology
01.2001 - 01.2006
High School Diploma -
Northrop High School