Jennifer Ward
Middletown,DE
Summary
Dependable Server/Bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
Crooked Hammock Brewery
07.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Service Manager
Firebirds Wood Fired Grill
06.2021 - 03.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
Bartender
Firebirds Wood Fired Grill
08.2018 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Human Resource Management -
Wilmington University
New Castle, DE05.2024
Skills
- Safe Food Handling
- High-Volume Dining
- Hospitality Service Expertise
- Guest Relations Management
- Allergy Awareness
- Problem Solving
Timeline
Server
Crooked Hammock Brewery
07.2022 - Current
Service Manager
Firebirds Wood Fired Grill
06.2021 - 03.2022
Bartender
Firebirds Wood Fired Grill
08.2018 - 06.2021
Human Resource Management -
Wilmington University
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