Jennifer Ware
COLUMBUS,OH
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over 20 years of relevant work experience to your team.
Overview
12
12
years of professional experience
Work History
Ambulatory Patient Access Representative
Nationwide Children's Hospital
Columbus, Ohio
07.2016 - Current
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Physician's Office Specialist
Ohiohealth
Columbus, Ohio
11.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
Associate of Arts - Paralegal
Academy of Court Reporting
Columbus, OH06.2001
Bachelor of Science - Political Science
Central State University
Wilberforce, OH06.1995
Skills
- Organized and Efficient
- Communicating to Patients and Families
- Caring and Empathetic
- Database Search and Data Entry Skills
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Calm and Effective Under Pressure
- Gathering Information from Patients
- Patient Registration
Timeline
Ambulatory Patient Access Representative
Nationwide Children's Hospital
07.2016 - Current
Physician's Office Specialist
Ohiohealth
11.2015 - Current
Associate of Arts - Paralegal
Academy of Court Reporting
Bachelor of Science - Political Science
Central State University