Lisa Cathcart
Columbus,OH
Summary
Compassionate Patient Access Representative experienced in managing patient admissions, insurance verification, and appointment scheduling. Delivered significant improvements in workflow efficiency and reduced patient wait times through exceptional communication and problem-solving skills. Focused on fostering positive relationships with patients and healthcare professionals while maintaining confidentiality and accuracy in medical records.
Overview
1
1
Certification
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Ambulatory Patient Access Representative
Nationwide Children’s Hospital
Columbus, OH
03.2025 - Current
- Registered patients through Nationwide Children's Hospital intake systems, ensuring compliance with protocols.
- Verified insurance coverage and benefits for hospital visits and services.
- Scheduled appointments across outpatient clinics and specialty care departments.
- Explained registration forms and visit requirements to families, facilitating understanding and smooth intake process.
- Building rapport with patients and their families.
- Following all HIPAA requirements and procedures.
- Maintained confidentiality while handling sensitive hospital registration information.
Deli Clerk
Kroger
Pickerington, OH
03.2023 - Current
- Prepared and served a diverse selection of deli meats, cheeses, salads, and sandwiches tailored to customer preferences
- Delivered exceptional customer service by assisting customers with deli orders and promptly addressing inquiries
- Operated slicing machines and other deli equipment to ensure safe and efficient production
- Adhered to all food safety regulations including proper storage temperatures, labeling requirements, and expiration dates
Store Chef
Kroger
Lewis Center, OH
01.2016 - 03.2023
- Developed and executed innovative menus using seasonal ingredients and culinary trends to enhance dining experience
- Managed inventory levels and optimized costs through strategic ordering and stock management practices
- Maintained inventory levels and controlled costs through effective ordering and stock management
- Coordinated catering events for large parties or corporate functions, ensuring timely meal delivery and client satisfaction
- Trained kitchen staff on proper food handling procedures to maintain safety standards at all times
Customer Service Representative
Kroger
Columbus, OH
08.2007 - 01.2016
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance overall customer satisfaction
- Handled high volume of incoming calls and emails while meeting performance metrics for response time and resolution
- Established rapport with customers through active listening and personalized interactions to foster loyalty
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Education
Associate's degree - Culinary Arts
Columbus Culinary Institute at Bradford School
Columbus, OH 06.2014 - 12.2015
Skills
- Patient Registration
- Registration Input (5 years)
- Appointment scheduling
- English proficiency Patient Outreach (3 years) Conflict resolution Patient Support (3 years) Registration Input (5 years) Mentoring Live Chat Communication Skills Case coordination Live chat support Typing Customer analysis Conflict management Cash handling Mentoring Call center Microsoft Office Communication skills Telemarketing sales Hospitality experience
- Food Preparation
- Culinary Experience
- Cooking
- Event Coordination
- Cash handling
- Hospitality experience
- Mentoring
- Typing
- Patient Registration
- Clear communication
- Patient Follow-up
Personal Information
- Driving License: Driver's License
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
- November 2024 to November 2028
Timeline
Ambulatory Patient Access Representative
Nationwide Children’s Hospital
03.2025 - Current
Deli Clerk
Kroger
03.2023 - Current
Store Chef
Kroger
01.2016 - 03.2023
Associate's degree - Culinary Arts
Columbus Culinary Institute at Bradford School
06.2014 - 12.2015
Customer Service Representative
Kroger
08.2007 - 01.2016