Stephani Stephens

• Registered and greeted patients upon arrival in EPIC medical record system.
• Obtained accurate demographic and insurance information while scheduling appointments.
• Verified patient eligibility for indicated insurance through data screening.
• Scanned and labeled documents into patient charts, facilitating release of information.
• Processed referrals to ensure timely patient access to services.
• Acquired pre-certification necessary for appointment scheduling.

• Acted as primary contact for patients, physicians, and public inquiries.
• Answered inbound calls for Ohio Health Primary Care Physicians Group.
• Verified demographics and billing information for patient registration.
• Scheduled appointments for established and new patients, collecting co-pays and outstanding balances.
• Managed prescription refill and renewal requests via in-basket messaging.

Screened inbound calls to route to appropriate primary care office.

• Managed customer service activities related to self-pay and insurance billing for assigned state.
• Resolved patient billing issues including setup of payment plans for facility claims.
• Documented and reported customer service complaints and inquiries promptly in call center environment.