Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Washum

Saint Helens

Summary

Dynamic professional with experience as a Psychology Assistant and in Customer Service. Skilled in meticulous behavioral health documentation, including HIPAA requirements, and well-versed in confidentiality. Adept in working with medical and behavioral integration as well as developing treatment plans, ensuring high-quality care, working in fast-paced environments, and can adapt to various situations.

Overview

13
13
years of professional experience

Work History

Delivery Driver

DoorDash
01.2020 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing the best and most efficient routes.

Psychology Assistant

Corizon
02.2016 - 01.2020
  • Counseled individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
  • Evaluated dynamics of different personnel groups through range of planned activities and programs.
  • Interacted with clients to assist in gaining insight, defining goals, and planning action to achieve effective personal development and adjustment.
  • Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
  • Led psychoeducational classes, workshops and seminars.
  • Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
  • Updated records and prepared reports to outline program actions, results, and recommended improvements.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to learn quickly and adapt to new situations.

Counseling Intern

West Valley Family Development Center
01.2014 - 12.2014
  • Counseled clients to help them understand and overcome personal, social, and behavioral problems.
  • Applied a variety of psychological methods and techniques in screening, assessment, and evaluation of clients.
  • Maintained up-to-date clinical documentation via electronic recordkeeping systems.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
  • Maintained a high level of patient confidentiality to comply with all federal and company regulations.

Shift Leader

Del Taco
09.2012 - 02.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served consistent portions following recipes and control standards.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Education

Master of Science - Professional Counseling

Grand Canyon University
Phoenix, AZ
12-2014

Bachelor of Science - Elementary Education

Northern Arizona University
Yuma, AZ
12-2008

General Studies

Kofa High School
Yuma, AZ
07-2000

Skills

  • Intake assessments
  • Therapy
  • Building rapport
  • Organization and office administration
  • Treatment plans
  • Record keeping and Database management
  • Treatment Planning
  • Client advocacy
  • Clinical documentation mastery
  • Customer Service and Interpersonal Skills
  • Spreadsheets, Scheduling, and Reports

Timeline

Delivery Driver

DoorDash
01.2020 - Current

Psychology Assistant

Corizon
02.2016 - 01.2020

Counseling Intern

West Valley Family Development Center
01.2014 - 12.2014

Shift Leader

Del Taco
09.2012 - 02.2014

Master of Science - Professional Counseling

Grand Canyon University

Bachelor of Science - Elementary Education

Northern Arizona University

General Studies

Kofa High School

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